In this article, you will learn

• How to enable or disable Member analytics
• How to access the analytics as an administrator
• How to access the analytics as the group manager
• How to read the Member analytics

The data collected is only statistical, such as the number of calls answered, and does not concern the content of the calls.

Enabling and disabling Member analytics

Member analytics are disabled by default and can be enabled by company administrators or partners.

Please note that:

• You have to enable these analytics for each group individually.
• Group managers are not allowed to enable these analytics.
• Once enabled, access is given to data for the last 28 days. This includes days prior to the activation so you don't have to wait after the activation to have the first data.

Access Member analytics as an administrator

Access Member analytics as a group manager

Description of the available analytics

  Here you can select on which period you want to visualize the analytics: Yesterday, Last 7 days, or Last 28 days.

  Use this icon to Export the data in CSV format.

  In the table, you will find for each user who answered at least a call the number of Answered calls, the Average duration of the calls (in minutes), and the Total duration of the calls (in hours). Click on a column to sort the rows. The table contains all users who have answered at least one call for this group during the selected period. It can therefore contain users who are no longer members, and it omits members who have not answered any calls.

  For administrators only, click on this button to disable the Members analytics.