Rainbow allows you to retrieve information about incoming phone calls. You can use this information by injecting it into another application.
With this "Computer Telephony Integration" you can benefit from Rainbow information combined with another database.
Note: This function is available with the Rainbow Desktop Application and the configuration must be done on each computer.
A specific configuration is required for each software you want to use for this type of integration. This article presents an example of integration between Rainbow and MicroCRM software.
Feel free to download the folder attached to this article who include all you need to test this feature.
Create the custo.manifest file
This file contains a list of actions to be performed during a predefined event. At the moment, the available action is "on-incoming-pbx-call-actions".
- Create the "custo.manifest" file in the folder of your application and copy paste the exemple bellow.
- Define the path of the application you want start during an incoming Telephone Call in the line "Url".
- Define the actions you want performed in the line "Params". This line depends to the application your want use.
Note: This exemple presents a "params" line who filled the field -number in MicroCRM with the data ${caller.phoneNumber}
{
"version" : "1",
"extension-points" : {
"on-incoming-pbx-call-actions" : [
{
"name" : "actionIn",
"command" : {
"url" : "C:\Program Files (x86)\MicroCRM\MicroCRM.exe",
"params" : "-number ${caller.phoneNumber}"
} } ] }
}
Update the Rainbow settings file
Once your "custo.manifest" file is ready, you have to link it to your Rainbow Desktop Application.
- Open the folder "D:\Users\****\AppData\Roaming\Alcatel-Lucent Enterprise\Rainbow"
- Open the settings file who save your Rainbow preferences.
- Add a line "customizationDirectory". As presented in the exemple bellow, define the path of the folder where is your "custo.manifest" file.
{
"outlookPresent": true,
"useOutlookAddIn": true,
"autoStart": true,
"customizationDirectory": "C:\\Alcatel\\MicroCRM",
"audioProfile": "headset",
"automaticDND": false,
"showSearchBar": true,
"hideOnMinimized": true,
"minimizeOnClosed": true
}
Next step: Something is missing? Feel free to use the Community to get help or suggest an improvement!
Kommentare
3 Kommentare
Hi,
we tried this with the Rainbow Web Client 2.91.7 Windows application and can't make it work:
1. Starting Rainbow overwrites the settings file and with it the entry for customizationDirectory
2. When starting MicroCRM and adding something for a specific phone number, the entry never gets stored (database directory stays empty) and cannot be retrieved on next restart.
Has something changed in newer versions of Rainbow or is the description above not complete?
Thanks, Alf.
Hi Alf,
Nothing has changed, the settings file has probably an extra comma or something (invalid syntax).
Please provide the logs / custo.manifest / setting to Bejamin Ostermann, who has created a case on your name, so we can take a look on what is happening.
Best regards.
Hi Hislamar,
we got it solved yesterday evening:
The syntax of the settings files requires double backslashes in path names like so:
C:\\Users\\XYZ\\MicroCRMIf you get it wrong the setting file gets replaced by a new one.
Second problem we had was that the MicroCRM package needs to be in a path the user has write permissions. Kind of obvious but we had put it where that was not the case.
Now things are working.
BTW: is there a way to have Rainbow pop up an Outlook Contact like it is possible with OpenTouch Conversation?
Thanks, Alf.
Zu diesem Beitrag können keine Kommentare hinterlassen werden.