Note: The article in English is the reference for the other languages.
This applies only for OXO Connect and OXO Connect Evolution.
When making the phone association to a Rainbow account, the user's phone is not available in the list of devices.
OXO Connect and OXO Connect Evolution do not send PBX configuration changes to Rainbow cloud (PCG).
Rainbow PCGs (PBX Cloud Gateway) is polling this information from the PBX every 6 min.
Changes to the PBX configuration (device creation, AnyDevice multiset association, directory number change,...) will be reflected in the PCG no later than 6 minutes after these changes have been made on the PBX.
Less frequent root cause, if you move a user from one PBX to another it can be that the old "Phone-Rainbow account" association has not been cleared and is still available in the database and therefore the phone is not seen as a free phone for another user.
How to fix the issue
2 ways to fix this issue:
- Wait at least 6 min after a PBX configuration change before doing the phone association to a Rainbow account.
- Restart the PBX Rainbow agent
Note: OmniPCX Enterprise works differently, any changes made on the PBX side are immediately sent to Rainbow PCG.