Configure the telephone numbers of company members in a Cloud PBX

This article allows resellers to configure the telephone numbers (internal extension number and public number) of company members in a Cloud PBX.

Assigning a public number to a company member is optional. When a company member without public number makes an outgoing call, the calling number seen by the called party is the public number of the company.

To associate a telephone device (IP deskphone) to company members, see: Configure telephone devices in a Cloud PBX.

Prerequisites:

• Public numbers are configured in the Cloud PBX. For details, see: Configure the public numbering plan for a Cloud PBX associated to a customer company.
• A range of internal extension numbers is configured at Cloud PBX declaration.
  Note: This range is configured at Cloud PBX declaration, and cannot be modified afterwards. See: Associate a Cloud PBX to a customer company .

Configuring the internal extension number of a company member

1. From the Rainbow administration interface, click on Customer companies at the bottom of the left panel.
2. In the customer list, click on the name of the target customer company.
3. In the left panel, click on Members.
4. Move your mouse over the target member, click on  and select Member information.
5. In the pop-up window which opens, select the Telephony tab.
6. In the Equipment field, select the Cloud PBX.
7. In the Extension number field, select the internal extension number of the company member among listed available numbers.
8. Click on Apply.
   The internal extension number is displayed to the right of the target company member (Phone column).

Configuring the public number of a company member

The public number allocated to a company member can be a free public number, or the public number of the company. The public number of the company can only be allocated to one member at a time.

1. From the Rainbow administration interface, click on Customer companies at the bottom of the left panel.
2. In the customer list, click on the name of the target customer company.
3. In the left panel, click on Members.
4. Move your mouse over the target member, click on  and select Member information.
5. In the pop-up window which opens, select the Telephony tab.
6. In the Public number field, select the public number of the company member among listed available public numbers.
7. Click on Apply.

1. From the Rainbow administration interface, click on Customer companies at the bottom of the left panel.
2. In the customer list, click on the name of the target customer company.
3. In the left panel, click on Communication.
4. In the right panel of the window, click on the Public numbers tab.
5. Move your mouse over the target public number, click on and select Public number information.
6. In the Member field, enter the name of the company member.
7. If there is no internal extension number associated to the company member, select a free number in the Extension number field (mandatory).
8. Click on Apply.
   The target company member is displayed to the right of the public number (Destination information column).

Removing the telephone numbers of a company member

This operation removes all the telephone numbers of a company member (internal extension number and public number). It is not possible to remove only the internal extension number or only the public number of a company member.

1. From the Rainbow administration interface, click on Customer companies at the bottom of the left panel.
2. In the customer list, click on the name of the target customer company.
3. In the left panel, click on Members.
4. Move your mouse over the target member, click on  and select Member information.
5. In the pop-up window which opens, select the Telephony tab.
6. Click on Remove.

   A confirmation pop-up window opens.

7. Click on Remove to confirm deletion.