Rainbow CRM Bridge version 3.0.15 for Zendesk has been released October 25.
Rainbow CRM Bridge acts as a middleware that connects third party CRMs e.g. Zendesk with ALE Rainbow. Rainbow CRM Bridge is hosted in ALE Cloud and works inside third-party CRMs as an integrated component.
The integrated version of Rainbow powered by Rainbow CPaaS APIs, eliminates the need of a separate
desktop application and brings the power of Rainbow inside the everyday business applications like
Zendesk. Rainbow CRM Bridge uses the CPaaS platform to pull Rainbow user details e.g. Contacts, Conversations and Bubbles. This enables the logged in user to receive Rainbow Calls, Office PBX calls and perform variety of actions including Audio and Video calls.
For more details on Rainbow CRM Bridge, please refer to the datasheet