Troubleshooting

Anleitungen

• The Help Desk guide: How to solve my customers' problems?
• How to activate and retrieve browser logs
• Where are the Rainbow client logs located?

Telefonieleistungsmerkmale bei angeschlossener TK-Anlage

• Can't find PBX phone for Rainbow account association [OXO]
• How Do I Configure the PBX Numbering Rules ? [EN]
• New in R1.66 - OXE Multi-tenant can be set up for a single Rainbow company
• Phone list available for Rainbow account association is empty [OXE][SOLVED R1.66]
• VoIP calling: Troubleshooting guide [WebRTC Gateway]

Outlook Add-in

• Rainbow Outlook Add-in is not displayed in Microsoft ® Outlook

Audio/Video

• Experience long delays before a WebRTC communication with DELL [EN]
• Keine Anrufsteuerung von einem Sennheiser-Headset aus
• My Audio/Video settings are empty

Benutzerkonto

• I cannot change my password
• Mit SSO kann ich mich nicht bei der Rainbow-Anwendung anmelden

Rainbow Android Client

• Missing Android notifications

Rainbow iOS Client

• Rainbow Notifications Do not Work when your iPhone is Connected to a Wifi Network [EN]
• Rainbow notifications do not work or network connection loss on iOS

Rainbow Desktop-Client

• Desktop app 1.59.1 doesn't start
• I have a white window at the opening of the Desktop application on Windows
• Rainbow desktop application doesn't open
• I cannot log on Rainbow desktop app
• Error while installing Rainbow Desktop on MAC: cannot check it for malicious software [EN]
• "Windows Protected your PC" and Blocks your Rainbow Desktop Application Install [EN]

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