Troubleshooting

Anleitungen

• The Help Desk guide: How to solve my customers' problems?
• How to activate and retrieve browser logs
• Where are the Rainbow client logs located?

Telefonieleistungsmerkmale bei angeschlossener TK-Anlage

• Can't find PBX phone for Rainbow account association [OXO]
• How Do I Configure the PBX Numbering Rules ? [EN]
• Phone list available for Rainbow account association is empty [OXE]
• VoIP calling: Troubleshooting guide [WebRTC Gateway]

Outlook Add-in

• Rainbow Outlook Add-in is not displayed in Microsoft ® Outlook

Audio/Video

• Experience long delays before a WebRTC communication with DELL [EN]
• Keine Anrufsteuerung von einem Sennheiser-Headset aus
• My Audio/Video settings are empty

Benutzerkonto

• I cannot change my password
• Mit SSO kann ich mich nicht bei der Rainbow-Anwendung anmelden

Rainbow Desktop-Client

• Desktop app 1.59.1 doesn't start
• I have a white window at the opening of the Desktop application on Windows
• Rainbow desktop application doesn't open
• I cannot log on Rainbow desktop app
• "Windows Protected your PC" and Blocks your Rainbow Desktop Application Install [EN]
• How to solve desktop app doesn't start (error missing Qt5Core.dll)