Rainbow Outlook Add-In does not work

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MB

• 24. März 2023 07:03
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Hello,

i have a problem with the Rainbow Outlook Add-In.

Outlook has been selected in the Rainbow App. But unfortunately the Add-In does not work.

In the Add-In options in Outlook the Add-In is inaktive and i can not aktivate this.

 

 

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• Offizieller Kommentar

  

  Fabrice BELLONCLE

  • 24. März 2023 07:07

  Hello Marcel,

  Can you first check the troubleshooting guide here: https://support.openrainbow.com/hc/en-us/sections/360001603459-Outlook-Add-in ?

  If this does not allow you to solve your issue, please submit your issue to our technical support team:

  - stop Rainbow desktop application and Outlook (so we get a full start in the logs),

  - start Rainbow desktop application and Outlook.

  then:

  - in the Rainbow desktop application, click on your avatar (upper left corner), select "Help and support" / "Submit an issue". Describe the problem, and send the report.

  OR

  - send an email to support@openrainbow.com with issue description and logs of the Rainbow application (you can logs from Settings menu / About Rainbow / Open the logs. This will generate a zip file that you can attach to your email).

  Best regards,

  Fabrice.

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