Using Rainbow as a Contact Centre Agent
A couple of Rainbow queries please.....
1) Using Rainbow as a Contact Centre Agent - currently our Agents use either 4038 or 8038 sets and IPDSP. Using these 3 options there is an LED on the set / IPDSP for supervising the Q. Flashing Red = Q saturated, steady Red = at least 1 call waiting.
Are there any plans for this for a Rainbow agent?
2) Group email - currently we can program a button on a set / IPDSP as SUPMEVO to monitor a group voice mail. The SUPMEVO button indicates if there is a new unread group voice mail. Are there any plans for something similar for Rainbow users?
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