Increase number of entries in call log
Today the call log has 75 entries. Some customer are needs more entries in call log.
Can we increase the number of entries to 500?
We could also keep 75 for essential and offer 500 for business/enterprise users.
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Offizieller Kommentar
Hi
75 entries in call history means a log/display of about 10 working days if we consider that an active user manages about 8 calls per day in average. This is usually sufficient most of the time, as users will rarely check calls or missed events from past weeks.
500 entries means a log/display of the latest 60 working days, i.e. around 3 months. The question here is not the number of entries, the question is: what will the user do with calls from past months?
On iOS for example, only last 100 entries are visible...
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At present pimphony is a much more complete, practical and stable phone interface than Rainbow. (Cloud function apart...) In my opinion, the typical user of this type of application (chat videocall file transfert) has for years available more widespread tools and I must admit more mature (allow me)
To bridge the GAP and make the application really appealing
it would need some much more innovative futures and maybe a much more customer-driven loyalty program -
If you do not making the feature only available for business/enterprise users, you could get users to switch from PIMphony to Rainbow at all. One must not forget: the customers have already paid for their PBX! For this reason, most customers consider Rainbow only as a "nice add-on". For that to change, you should not just offer such basic elemental features to paying customers.
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The most important point is to increase the number of entries in call log. Making the feature only available for business/enterprise users could be useful to sell more business/enterprise users as I believe that not all people in a company need more than 75 entries in the call log. So this feature could be used to upgrade some users to business/enterprise.
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Hello Christophe, can you tell us the current status of this feature suggestion...? I am sitting in this moment on BP site and it is a important requirement cause today we support with OTC PC Client and also the competitor does this and we really really need this for Power Users 75 is not enough for somebody who has 30- 50 calls a day. Thanks in advance. BR Mikail
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Thanks for you comment Christophe.
We have some customer which are using Pimphony today and they are missing exectly this feature. It happens quite often that an employee needs to look back and search a number in his call log. 10 working days are not enough. Sometimes I am searching a number which I have called in January for example.
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For the Web/Desktop client, there is no real issue to increase the number of entries, e.g. 500.
For mobile devices, we always have to think about data consumption. Loading 500 entries and loading 75 entries is not the same. We can of course load only 75 entries, as today, and let the user click a button to see more entries. Problem is that the user will see 2 different call logs for e.g. on the web/desktop app and mobile app.
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