Problem connecting OXE to Rainbow

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Pasqualino CAPITANI

• 18. Mai 2018 18:16

During the procedure to connect OXE to Rainbow, we understood that OXE is not able to resolve openrainbow.com name ( using ping : "unknown host openrainbow.com") even if its DNS ( 8.8.8.8) was available and it was reachable . After DNS entry by netadmin, a CS reset was done. With the same ip address configuration on a PC the name is resolved. Moreover, look at the Rainbow public ip address we got by a ping on PC, we added a host name by netadmin and we got "PING openrainbow.com (79.137.65.42): 56 octets data"  BUT OXE was still not able to connect to Rainbow. Official prerequisites doc for Rainbow connection has been shared to end customer and according to their it manager it should be ok ( firewall policy, etc) . How to check that OXE is really asking to DNS to resolve the name ? and how to check the tentative to connect to rainbow ?

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  Luis ROSALES

  • 12. Juni 2018 22:18

  Hello Paqualino,

  I recommend that you contact the OXE technical support, because they can verify your configuration and guide you with the best solution.

  Regards,

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  fegy simon

  • 5. Juni 2020 16:40

  Hello Luis, 

  Do OXE do a keep-alive by ping or any other specific protocol to rainbow cloud?

  that will help us to check on the network part. 

  ./regards

  Fegy Simon

   

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  Andreas HEISE

  • 7. Juni 2020 20:26

  Hello,

  OXE Rainbowagent send a Keep Alive every 80s via the secured web socket (port 443) and have a 40s timeout for the reply.

  For connection issues you should first investigate OXE logfiles under /var/log/rainbow* and check Rainbow related incidents "incvisu |grep -i rainbow".

  brgds

  Andreas

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