Secondary ringer

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Helmut SCHOTT

• 15. Juni 2018 08:44

I'm using a headset, but it's sometimes stored in the basis station, so I wouldn't hear a call. With option "Secondary ringer" I can choose also to ring i.e. the PC or other audio devices.
Unfortunately this option is not permanent, so each time I start my Rainbow desktop client I have to enable secondary ringer again.
Can you implement a permanent setting?

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  Frédéric MALLEFAIT

  • 2. April 2019 14:07

  We experience  the same issue. "Secondary ringer" has to be redefined everytime you connect the headset.

  Any workaround for the windows (10) application ? 

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  Claire DECHRISTE

  • 9. April 2019 09:13

  Hello, 

  You are right. Issue reproduced. I am going to open a case to R&D for this. I will let you know their feedback.

  As this behavior can be considered as a bug, this post will be moved to "Help Assistance and Support" topic.

  Best regards,
  Claire Dechristé

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  Frédéric MALLEFAIT

  • 9. April 2019 09:29

  Any idea how long it would take to have this bug fixed?

  Thanks

  F.

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  Brian BIRD

  • 9. April 2019 20:12

  For a desk worker that wears their headset all of the time and can hear the call ring in the headset - this is a good feature. But these desk works probably never remove the headset from the PC. So they would only be required to turn the PC speakers off once.

  For a remote worker however, we disconnect the headset each time we put our laptop away, and we almost never sit at our desks with the headset on all the time. This means we are at a greater risk of missing a call if we do not hear the call ring. I almost never remember to default the 2nd ring to the PC...until I miss the first call.

  Thank you for addressing this.

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  Claire DECHRISTE

  • 10. April 2019 13:16

  Hello Brian,

  Your comment has been sent to R&D. Let's see if they accept to change the behavior.

  Best regards,

  Claire

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  Paul HOGG

  • 22. August 2021 23:34

  hi can someone tell me how to switch on secondary ringing ie ring my pc whilst headset is plugged in.

   

  thank you

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