[Sandbox] Login problems since this weekend - INFO
Beantwortet
You may have some problems to login to the sandbox, we are aware of the problem and looking at it.
Sorry for the disturbance. I'll update this post as soon as it'll be corrected.
Pascal
-
Here's the output with -v option :
[37m[39m
[37m[37mWelcome to [39m[31mR[39m[33ma[39m[32mi[39m[34mn[39m[35mb[39m[31mo[39m[33mw[39m [34mC[39m[35mL[39m[31mI[39m[39m
2018-9-4 18:18:24 [1536059904089] - debug:CLI/MESSAGE - (welcome) command options { noOutput: false,
proxy: null,
email: null,
password: null,
host: null }
[37mVersion [33m1.45.1[39m[39m
2018-9-4 18:18:24 [1536059904098] - debug:signin with 464516p@gmail.com
2018-9-4 18:18:24 [1536059904099] - debug:signin on sandbox.openrainbow.com
2018-9-4 18:18:24 [1536059904102] - debug:CLI/SDK - (start) use account 464516p@gmail.com
2018-9-4 18:18:24 [1536059904107] - info:LOGS - ------------------------------------------------
2018-9-4 18:18:24 [1536059904107] - info:LOGS - Welcome to the ALE Rainbow SDK for Node.JS
2018-9-4 18:18:24 [1536059904108] - info:LOGS - Where Everything connects
2018-9-4 18:18:24 [1536059904108] - info:LOGS - Support: Send message to Emily using #support #api
2018-9-4 18:18:24 [1536059904108] - info:LOGS - ------------------------------------------------
2018-9-4 18:18:24 [1536059904109] - info:LOGS - (constructor) No file logs enabled
2018-9-4 18:18:24 [1536059904109] - debug:CORE - (constructor) _entering_
2018-9-4 18:18:24 [1536059904110] - debug:CORE - (constructor) ------- SDK INFORMATION -------
2018-9-4 18:18:24 [1536059904110] - info:CORE - (constructor) SDK version: 1.45.0
2018-9-4 18:18:24 [1536059904110] - info:CORE - (constructor) Node version: v8.11.4
2018-9-4 18:18:24 [1536059904111] - info:CORE - (constructor) http_parser version: 2.8.0
2018-9-4 18:18:24 [1536059904111] - info:CORE - (constructor) node version: 8.11.4
2018-9-4 18:18:24 [1536059904111] - info:CORE - (constructor) v8 version: 6.2.414.54
2018-9-4 18:18:24 [1536059904111] - info:CORE - (constructor) uv version: 1.19.1
2018-9-4 18:18:24 [1536059904112] - info:CORE - (constructor) zlib version: 1.2.11
2018-9-4 18:18:24 [1536059904112] - info:CORE - (constructor) ares version: 1.10.1-DEV
2018-9-4 18:18:24 [1536059904112] - info:CORE - (constructor) modules version: 57
2018-9-4 18:18:24 [1536059904113] - info:CORE - (constructor) nghttp2 version: 1.32.0
2018-9-4 18:18:24 [1536059904113] - info:CORE - (constructor) napi version: 3
2018-9-4 18:18:24 [1536059904114] - info:CORE - (constructor) openssl version: 1.0.2p
2018-9-4 18:18:24 [1536059904114] - info:CORE - (constructor) icu version: 60.1
2018-9-4 18:18:24 [1536059904115] - info:CORE - (constructor) unicode version: 10.0
2018-9-4 18:18:24 [1536059904116] - info:CORE - (constructor) cldr version: 32.0
2018-9-4 18:18:24 [1536059904116] - info:CORE - (constructor) tz version: 2017c
2018-9-4 18:18:24 [1536059904116] - debug:CORE - (constructor) ------- SDK INFORMATION -------
2018-9-4 18:18:24 [1536059904117] - error:OPTIONS - (constructor) 'appId' or 'appSecret' is not defined. Can't sign-in. Check the documentation to configure it
2018-9-4 18:18:24 [1536059904118] - debug:OPTIONS - (constructor) Use REST services on Rainbow sandbox.openrainbow.com platform
2018-9-4 18:18:24 [1536059904119] - warn:
2018-9-4 18:18:24 [1536059904119] - debug:OPTIONS - (constructor) Use XMPP services on Rainbow sandbox.openrainbow.com platform
2018-9-4 18:18:24 [1536059904121] - info:CORE - (constructor) used in CLI mode
2018-9-4 18:18:24 [1536059904124] - debug:CORE - (constructor) _exiting_
2018-9-4 18:18:24 [1536059904125] - debug:CLI/SDK - (start) call startCLI
2018-9-4 18:18:24 [1536059904127] - debug:CORE - (start) _entering_
2018-9-4 18:18:24 [1536059904127] - debug:CORE - (start) start all modules
2018-9-4 18:18:24 [1536059904128] - debug:STATEMGR - (start) _entering_
2018-9-4 18:18:24 [1536059904129] - info:STATEMGR - (start) current state stopped
2018-9-4 18:18:24 [1536059904129] - debug:STATEMGR - (start) _exiting_
2018-9-4 18:18:24 [1536059904183] - debug:HTTP - (start) _entering_
2018-9-4 18:18:24 [1536059904184] - debug:HTTP - (start) host used sandbox.openrainbow.com
2018-9-4 18:18:24 [1536059904184] - info:HTTP - (start) REST URL https://sandbox.openrainbow.com:443
2018-9-4 18:18:24 [1536059904184] - debug:HTTP - (start) _exiting_
2018-9-4 18:18:24 [1536059904185] - debug:REST - (start) _entering_
2018-9-4 18:18:24 [1536059904186] - info:REST - (start) email used 464516p@gmail.com
2018-9-4 18:18:24 [1536059904187] - debug:REST - (start) _exiting_
2018-9-4 18:18:24 [1536059904188] - debug:XMPP - (start) _entering_
2018-9-4 18:18:24 [1536059904188] - info:XMPP - (start) XMPP connection blocked by configuration
2018-9-4 18:18:24 [1536059904189] - debug:XMPP - (start) _exiting_
2018-9-4 18:18:24 [1536059904189] - debug:SETT - (start) _entering_
2018-9-4 18:18:24 [1536059904190] - debug:SETT - (start) _exiting_
2018-9-4 18:18:24 [1536059904191] - debug:PRES - (start) _entering_
2018-9-4 18:18:24 [1536059904193] - debug:PRES - (start) _exiting_
2018-9-4 18:18:24 [1536059904194] - debug:CONTACTS - (start) _entering_
2018-9-4 18:18:24 [1536059904198] - debug:CONTACTS - (start) Create userContact (undefined)
2018-9-4 18:18:24 [1536059904199] - debug:CONTACTS - (start) _exiting_
2018-9-4 18:18:24 [1536059904200] - debug:BUBBLES - (start) _entering_
2018-9-4 18:18:24 [1536059904201] - debug:BUBBLES - (start) _exiting_
2018-9-4 18:18:24 [1536059904201] - debug:CONVERSATIONS - (start) _entering_
2018-9-4 18:18:24 [1536059904206] - debug:CONVERSATIONS - (start) _exiting_
2018-9-4 18:18:24 [1536059904207] - info:PROFILES - (start) [profileService] === STARTING ===
2018-9-4 18:18:24 [1536059904208] - debug:TELEPHONY - (start) _entering_
2018-9-4 18:18:24 [1536059904209] - debug:PROFILES - (isFeatureEnabled) : TELEPHONY_VOICE_MAIL : service not started or feature not enabled
2018-9-4 18:18:24 [1536059904212] - debug:TELEPHONY - (start) _exiting_
2018-9-4 18:18:24 [1536059904213] - debug:IM - (start) _entering_
2018-9-4 18:18:24 [1536059904214] - debug:IM - (start) _exiting_
2018-9-4 18:18:24 [1536059904215] - debug:CHANNELS - (start) _entering_
2018-9-4 18:18:24 [1536059904216] - debug:CHANNELS - (start) _exiting_
2018-9-4 18:18:24 [1536059904217] - debug:GROUPS - (start) _entering_
2018-9-4 18:18:24 [1536059904217] - debug:GROUPS - (start) _exiting_
2018-9-4 18:18:24 [1536059904218] - debug:ADMIN - (start) _entering_
2018-9-4 18:18:24 [1536059904219] - debug:ADMIN - (start) _exiting_
2018-9-4 18:18:24 [1536059904219] - debug:FILESERVERSERVICE - (start) _entering_
2018-9-4 18:18:24 [1536059904220] - debug:CORE - (start) all modules started successfully
2018-9-4 18:18:24 [1536059904221] - info:STATEMGR - (transitTo) set state started
2018-9-4 18:18:24 [1536059904222] - info:EVENTS - (publish) event rainbow_onstarted : { code: 1, label: 'SUCCESSFULL', msg: '' }
2018-9-4 18:18:24 [1536059904223] - debug:CORE - (start) _exiting_
2018-9-4 18:18:24 [1536059904223] - debug:CLI/SDK - (start) call startCLI successfull
2018-9-4 18:18:24 [1536059904224] - debug:execute action...
2018-9-4 18:18:24 [1536059904225] - debug:CLI/SDK - (signin)
2018-9-4 18:18:24 [1536059904225] - debug:CLI/SDK - (signin) call startCLI
2018-9-4 18:18:24 [1536059904227] - debug:CORE - (signin) _entering_
2018-9-4 18:18:24 [1536059904228] - debug:XMPP - (stop) _entering_
2018-9-4 18:18:24 [1536059904229] - debug:XMPP - (stop) nothing to stop
2018-9-4 18:18:24 [1536059904229] - debug:XMPP - (stop) _exiting_
2018-9-4 18:18:24 [1536059904231] - debug:REST - (signin) _entering_
2018-9-4 18:18:24 [1536059904235] - info:HTTP - (get) url https://sandbox.openrainbow.com:443/api/rainbow/authentication/v1.0/login
[0G [96m◜ [90mIn progress, please wait...[0m[0G [96m◠ [90mIn progress, please wait...[0m[0G [96m◝ [90mIn progress, please wait...[0m[0G [96m◞ [90mIn progress, please wait...[0m[0G [96m◡ [90mIn progress, please wait...[0m[0G [96m◟ [90mIn progress, please wait...[0m[0G [96m◜ [90mIn progress, please wait...[0m[0G [96m◠ [90mIn progress, please wait...[0m[0G [96m◝ [90mIn progress, please wait...[0m[0G [96m◞ [90mIn progress, please wait...[0m[0G [96m◡ [90mIn progress, please wait...[0m[0G [96m◟ [90mIn progress, please wait...[0m[0G [96m◜ [90mIn progress, please wait...[0m[0G [96m◠ [90mIn progress, please wait...[0m[0G [96m◝ [90mIn progress, please wait...[0m[0G [96m◞ [90mIn progress, please wait...[0m[0G [96m◡ [90mIn progress, please wait...[0m[0G [96m◟ [90mIn progress, please wait...[0m[0G [96m◜ [90mIn progress, please wait...[0m[0G [96m◠ [90mIn progress, please wait...[0m[0G [96m◝ [90mIn progress, please wait...[0m[0G [96m◞ [90mIn progress, please wait...[0m2018-9-4 18:18:25 [1536059905801] - info:HTTP - (get) HTTP code 401
2018-9-4 18:18:25 [1536059905802] - warn:HTTP - (get) HTTP response.code != 200 , response : {"statusCode":401,"body":{"errorCode":401,"errorMsg":"Unauthorized","errorDetails":"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden","errorDetailsCode":401501},"headers":{"content-type":"application/json; charset=utf-8","content-length":"166","etag":"W/\"a6-YRIs5czLhP3CJBvhxOt+2YktlKs\"","x-response-time":"98.628ms","date":"Tue, 04 Sep 2018 11:18:25 GMT","connection":"close","cache-control":"max-age=0, no-cache, must-revalidate","strict-transport-security":"max-age=315360000; includeSubDomains; preload","x-frame-options":"DENY","x-xss-protection":"1; mode=block","x-content-type-options":"nosniff"},"request":{"uri":{"protocol":"https:","slashes":true,"auth":null,"host":"sandbox.openrainbow.com:443","port":"443","hostname":"sandbox.openrainbow.com","hash":null,"search":null,"query":null,"pathname":"/api/rainbow/authentication/v1.0/login","path":"/api/rainbow/authentication/v1.0/login","href":"https://sandbox.openrainbow.com:443/api/rainbow/authentication/v1.0/login"},"method":"get","headers":{"Accept":"application/json","Content-Type":"application/json","Authorization":"Basic xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx","x-rainbow-client":"sdk_node","x-rainbow-client-version":"1.45.0","user-agent":"node/v8.11.4 (linux; x64) Rainbow Sdk/1.45.0","content-length":0}}}
2018-9-4 18:18:25 [1536059905803] - error:REST - { code: 401,
msg: 'Unauthorized',
details: '"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"' }
2018-9-4 18:18:25 [1536059905803] - debug:REST - (signin) _exiting_
2018-9-4 18:18:25 [1536059905803] - error:CORE - (signin) can't signed-in { code: 401,
msg: 'Unauthorized',
details: '"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"' }
2018-9-4 18:18:25 [1536059905804] - debug:CORE - (signin) _exiting_
2018-9-4 18:18:25 [1536059905804] - info:EVENTS - (publish) event rainbow_onrainbow_onconnectionerror : { code: -2,
label: 'UNAUTHORIZED',
msg: 'The email or the password is not correct',
details:
{ code: 401,
msg: 'Unauthorized',
details: '"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"' } }
2018-9-4 18:18:25 [1536059905805] - error:
[0G[2K2018-9-4 18:18:25 [1536059905806] - debug:action failed... { code: -2,
label: 'UNAUTHORIZED',
msg: 'The email or the password is not correct',
details:
{ code: 401,
msg: 'Unauthorized',
details: '"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"' } }
[37m[39m
[37m[31mx[39m [37m[37mCan't execute the command[39m[39m[39m
[37m [37m"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"[39m[90m ([39m[90mUnauthorized[39m[90m/[39m[90m401[39m[90m)[39m[39m
[37m[39mI tried to login on web-sandbox.openrainbow.com but it gives me error like this :
-
We saw lot of "Unknown login or wrong password for login".
After several retries, the account is locked for X minutes.Please change your password and retry.
Howto:
- go to web-sandbox.openrainbow.com
- do not try to login
- click on "forgotten your password"
- and follow instructions
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