Can no longer login to sandbox
Hi Support,
Login to sandbox stopped at approx. 15 pm today.
I can no longer login to the Rest API or Cli:
CMD error:
C:\Users\EsbenE>rbw login
Welcome to Alcatel-Lucent Enterprise Rainbow CLI
Version installed 1.49.0
x Can't execute the command
undefined (Unknown error/-1)
Please advice
Regards,
Esben
-
Adam Shillito forwarded this message to me:
"Upgrade on Thursday, Decembre 6, 2018 by Quentin GRABENSTAETTER
On Thursday 06/12/2018, we will perform some maintenance activities to enhance Rainbow Services. These operations will be carried out in several steps per Data Center in order to ensure the best possible quality of service.
Warning: Remember that CPaaS application developers must define an application ID to their software. After the update, applications that do not have an ID will no longer be able to connect to the platform. Explore how to get an App ID here!"
I thought that application ID's was for production only?
Here is the output from the above command:
Welcome to Alcatel-Lucent Enterprise Rainbow CLI
12/7/2018 8:10:51 AM [1544170251623] - debug:CLI/MESSAGE - (welcome) command options { noOutput: false,
proxy: null,
email: null,
password: null,
host: null }
Version installed 1.49.0
12/7/2018 8:10:51 AM [1544170251640] - debug:signin with [My email]
12/7/2018 8:10:51 AM [1544170251641] - debug:signin on sandbox.openrainbow.com
12/7/2018 8:10:51 AM [1544170251643] - debug:CLI/SDK - (start) use account [My email]
12/7/2018 8:10:51 AM [1544170251645] - info: Rainbow-CLI-SDK - LOGS - ------------------------------------------------
12/7/2018 8:10:51 AM [1544170251646] - info: Rainbow-CLI-SDK - LOGS - Welcome to the ALE Rainbow SDK for Node.JS
12/7/2018 8:10:51 AM [1544170251647] - info: Rainbow-CLI-SDK - LOGS - Where Everything connects
12/7/2018 8:10:51 AM [1544170251648] - info: Rainbow-CLI-SDK - LOGS - Support: Send message to Emily using #support #api12/7/2018 8:10:51 AM [1544170251649] - info: Rainbow-CLI-SDK - LOGS - ------------------------------------------------
12/7/2018 8:10:51 AM [1544170251651] - info: Rainbow-CLI-SDK - LOGS - (constructor) No file logs enabled
12/7/2018 8:10:51 AM [1544170251652] - debug: Rainbow-CLI-SDK - CORE - (constructor) _entering_
12/7/2018 8:10:51 AM [1544170251652] - debug: Rainbow-CLI-SDK - CORE - (constructor) ------- SDK INFORMATION -------
12/7/2018 8:10:51 AM [1544170251653] - info: Rainbow-CLI-SDK - CORE - (constructor) SDK version: 1.49.0
12/7/2018 8:10:51 AM [1544170251653] - info: Rainbow-CLI-SDK - CORE - (constructor) Node version: v10.13.0
12/7/2018 8:10:51 AM [1544170251654] - info: Rainbow-CLI-SDK - CORE - (constructor) http_parser version: 2.8.0
12/7/2018 8:10:51 AM [1544170251654] - info: Rainbow-CLI-SDK - CORE - (constructor) node version: 10.13.0
12/7/2018 8:10:51 AM [1544170251655] - info: Rainbow-CLI-SDK - CORE - (constructor) v8 version: 6.8.275.32-node.36
12/7/2018 8:10:51 AM [1544170251655] - info: Rainbow-CLI-SDK - CORE - (constructor) uv version: 1.23.2
12/7/2018 8:10:51 AM [1544170251656] - info: Rainbow-CLI-SDK - CORE - (constructor) zlib version: 1.2.11
12/7/2018 8:10:51 AM [1544170251656] - info: Rainbow-CLI-SDK - CORE - (constructor) ares version: 1.14.0
12/7/2018 8:10:51 AM [1544170251656] - info: Rainbow-CLI-SDK - CORE - (constructor) modules version: 64
12/7/2018 8:10:51 AM [1544170251657] - info: Rainbow-CLI-SDK - CORE - (constructor) nghttp2 version: 1.34.0
12/7/2018 8:10:51 AM [1544170251657] - info: Rainbow-CLI-SDK - CORE - (constructor) napi version: 3
12/7/2018 8:10:51 AM [1544170251660] - info: Rainbow-CLI-SDK - CORE - (constructor) openssl version: 1.1.0i
12/7/2018 8:10:51 AM [1544170251661] - info: Rainbow-CLI-SDK - CORE - (constructor) icu version: 62.1
12/7/2018 8:10:51 AM [1544170251661] - info: Rainbow-CLI-SDK - CORE - (constructor) unicode version: 11.0
12/7/2018 8:10:51 AM [1544170251662] - info: Rainbow-CLI-SDK - CORE - (constructor) cldr version: 33.1
12/7/2018 8:10:51 AM [1544170251662] - info: Rainbow-CLI-SDK - CORE - (constructor) tz version: 2018e
12/7/2018 8:10:51 AM [1544170251662] - debug: Rainbow-CLI-SDK - CORE - (constructor) ------- SDK INFORMATION -------
12/7/2018 8:10:51 AM [1544170251663] - debug: Rainbow-CLI-SDK - OPTIONS - (constructor) Use REST services on Rainbow sandbox.openrainbow.com platform
12/7/2018 8:10:51 AM [1544170251664] - warn: Rainbow-CLI-SDK - Be careful, an unofficial Rainbow core is used : {"host":"sandbox.openrainbow.com","port":"443","protocol":"wss","timeBetweenXmppRequests":"20"}
12/7/2018 8:10:51 AM [1544170251664] - debug: Rainbow-CLI-SDK - OPTIONS - (constructor) Use XMPP services on Rainbow sandbox.openrainbow.com platform
12/7/2018 8:10:51 AM [1544170251665] - info: Rainbow-CLI-SDK - CORE - (constructor) used in CLI mode
12/7/2018 8:10:51 AM [1544170251667] - debug: Rainbow-CLI-SDK - CORE - (constructor) _exiting_
12/7/2018 8:10:51 AM [1544170251668] - debug:CLI/SDK - (start) call startCLI
12/7/2018 8:10:51 AM [1544170251668] - debug: Rainbow-CLI-SDK - CORE - (start) _entering_
12/7/2018 8:10:51 AM [1544170251670] - debug: Rainbow-CLI-SDK - CORE - (start) start all modules
12/7/2018 8:10:51 AM [1544170251671] - debug: Rainbow-CLI-SDK - CORE - (start) start all modules for user : [My email]
12/7/2018 8:10:51 AM [1544170251672] - debug: Rainbow-CLI-SDK - STATEMGR - (start) _entering_
12/7/2018 8:10:51 AM [1544170251672] - info: Rainbow-CLI-SDK - STATEMGR - (start) current state stopped
12/7/2018 8:10:51 AM [1544170251673] - debug: Rainbow-CLI-SDK - STATEMGR - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251703] - debug: Rainbow-CLI-SDK - HTTP - (start) _entering_
12/7/2018 8:10:51 AM [1544170251704] - debug: Rainbow-CLI-SDK - HTTP - (start) host used sandbox.openrainbow.com
12/7/2018 8:10:51 AM [1544170251704] - info: Rainbow-CLI-SDK - HTTP - (start) REST URL https://sandbox.openrainbow.com:443
12/7/2018 8:10:51 AM [1544170251705] - debug: Rainbow-CLI-SDK - HTTP - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251707] - debug: Rainbow-CLI-SDK - REST - (start) _entering_
12/7/2018 8:10:51 AM [1544170251707] - debug: Rainbow-CLI-SDK - REST - (start) email used esben.ehrenskjold@amillan.co.uk
12/7/2018 8:10:51 AM [1544170251708] - debug: Rainbow-CLI-SDK - REST - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251709] - debug: Rainbow-CLI-SDK - XMPP - (start) _entering_
12/7/2018 8:10:51 AM [1544170251710] - info: Rainbow-CLI-SDK - XMPP - (start) XMPP connection blocked by configuration
12/7/2018 8:10:51 AM [1544170251711] - debug: Rainbow-CLI-SDK - XMPP - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251712] - debug: Rainbow-CLI-SDK - SETT - (start) _entering_
12/7/2018 8:10:51 AM [1544170251714] - debug: Rainbow-CLI-SDK - SETT - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251715] - debug: Rainbow-CLI-SDK - PRES - (start) _entering_
12/7/2018 8:10:51 AM [1544170251716] - debug: Rainbow-CLI-SDK - PRES - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251717] - debug: Rainbow-CLI-SDK - CONTACTS - (start) _entering_
12/7/2018 8:10:51 AM [1544170251717] - debug: Rainbow-CLI-SDK - CONTACTS - (start) Create userContact (undefined)
12/7/2018 8:10:51 AM [1544170251719] - debug: Rainbow-CLI-SDK - CONTACTS - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251720] - debug: Rainbow-CLI-SDK - BUBBLES - (start) _entering_
12/7/2018 8:10:51 AM [1544170251720] - debug: Rainbow-CLI-SDK - BUBBLES - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251721] - debug: Rainbow-CLI-SDK - CONVERSATIONS - (start) _entering_
12/7/2018 8:10:51 AM [1544170251724] - debug: Rainbow-CLI-SDK - CONVERSATIONS - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251724] - info: Rainbow-CLI-SDK - PROFILES - (start) [profileService] === STARTING ===
12/7/2018 8:10:51 AM [1544170251725] - debug: Rainbow-CLI-SDK - TELEPHONY - (start) _entering_
12/7/2018 8:10:51 AM [1544170251726] - debug: Rainbow-CLI-SDK - PROFILES - (isFeatureEnabled) : TELEPHONY_VOICE_MAIL : service not started or feature not enabled
12/7/2018 8:10:51 AM [1544170251727] - debug: Rainbow-CLI-SDK - TELEPHONY - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251728] - debug: Rainbow-CLI-SDK - IM - (start) _entering_
12/7/2018 8:10:51 AM [1544170251729] - debug: Rainbow-CLI-SDK - IM - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251730] - debug: Rainbow-CLI-SDK - CHANNELS - (start) _entering_
12/7/2018 8:10:51 AM [1544170251730] - debug: Rainbow-CLI-SDK - CHANNELS - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251731] - debug: Rainbow-CLI-SDK - GROUPS - (start) _entering_
12/7/2018 8:10:51 AM [1544170251732] - debug: Rainbow-CLI-SDK - GROUPS - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251734] - debug: Rainbow-CLI-SDK - ADMIN - (start) _entering_
12/7/2018 8:10:51 AM [1544170251734] - debug: Rainbow-CLI-SDK - ADMIN - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251735] - debug: Rainbow-CLI-SDK - FileServer - (start) _entering_
12/7/2018 8:10:51 AM [1544170251736] - debug: Rainbow-CLI-SDK - FileStorage - (start) _entering_
12/7/2018 8:10:51 AM [1544170251736] - debug: Rainbow-CLI-SDK - CORE - (start) all modules started successfully
12/7/2018 8:10:51 AM [1544170251736] - info: Rainbow-CLI-SDK - STATEMGR - (transitTo) set state started
12/7/2018 8:10:51 AM [1544170251737] - info: Rainbow-CLI-SDK - EVENTS - (publishEvent) event rainbow_onstarted
12/7/2018 8:10:51 AM [1544170251738] - debug: Rainbow-CLI-SDK - EVENTS - (publishEvent) param 0 for event rainbow_onstarted data : { code: 1, label: 'SUCCESSFULL', msg: '' }
12/7/2018 8:10:51 AM [1544170251739] - debug: Rainbow-CLI-SDK - CORE - (start) _exiting_
12/7/2018 8:10:51 AM [1544170251739] - debug:CLI/SDK - (start) call startCLI successfull
12/7/2018 8:10:51 AM [1544170251739] - debug:execute action...
12/7/2018 8:10:51 AM [1544170251740] - debug:CLI/SDK - (signin)
12/7/2018 8:10:51 AM [1544170251740] - debug:CLI/SDK - (signin) call startCLI
12/7/2018 8:10:51 AM [1544170251741] - debug: Rainbow-CLI-SDK - CORE - (signin) _entering_
12/7/2018 8:10:51 AM [1544170251741] - debug: Rainbow-CLI-SDK - XMPP - (stop) _entering_
12/7/2018 8:10:51 AM [1544170251742] - debug: Rainbow-CLI-SDK - XMPP - (stop) nothing to stop
12/7/2018 8:10:51 AM [1544170251742] - debug: Rainbow-CLI-SDK - XMPP - (stop) _exiting_
12/7/2018 8:10:51 AM [1544170251745] - debug: Rainbow-CLI-SDK - REST - (signin) _entering_
12/7/2018 8:10:51 AM [1544170251747] - info: Rainbow-CLI-SDK - HTTP - (get) url https://sandbox.openrainbow.com:443/api/rainbow/authentication/v1.0/login
12/7/2018 8:10:51 AM [1544170251748] - debug: Rainbow-CLI-SDK - HTTP - (get) url https://sandbox.openrainbow.com:443/api/rainbow/authentication/v1.0/login
- In progress, please wait...12/7/2018 8:10:51 AM [1544170251904] - warn: Rainbow-CLI-SDK - warn HTTP - (get) HTTP other issue , response : {"error":{"code":"SELF_SIGNED_CERT_IN_CHAIN"}} error : undefined
12/7/2018 8:10:51 AM [1544170251905] - info: Rainbow-CLI-SDK - HTTP - (get) HTTP other issue { error:
{ Error: self signed certificate in certificate chain
at TLSSocket.onConnectSecure (_tls_wrap.js:1049:34)
at TLSSocket.emit (events.js:182:13)
at TLSSocket._finishInit (_tls_wrap.js:631:8) code: 'SELF_SIGNED_CERT_IN_CHAIN' } }
12/7/2018 8:10:51 AM [1544170251907] - error: Rainbow-CLI-SDK - REST - { code: -1,
msg: 'Unknown error',
details:
{ error:
{ Error: self signed certificate in certificate chain
at TLSSocket.onConnectSecure (_tls_wrap.js:1049:34)
at TLSSocket.emit (events.js:182:13)
at TLSSocket._finishInit (_tls_wrap.js:631:8) code: 'SELF_SIGNED_CERT_IN_CHAIN' } } }
12/7/2018 8:10:51 AM [1544170251909] - debug: Rainbow-CLI-SDK - REST - (signin) _exiting_
12/7/2018 8:10:51 AM [1544170251909] - error: Rainbow-CLI-SDK - CORE - (signin) can't signed-in { code: -1,
msg: 'Unknown error',
details:
{ error:
{ Error: self signed certificate in certificate chain
at TLSSocket.onConnectSecure (_tls_wrap.js:1049:34)
at TLSSocket.emit (events.js:182:13)
at TLSSocket._finishInit (_tls_wrap.js:631:8) code: 'SELF_SIGNED_CERT_IN_CHAIN' } } }
12/7/2018 8:10:51 AM [1544170251910] - debug: Rainbow-CLI-SDK - CORE - (signin) _exiting_
12/7/2018 8:10:51 AM [1544170251911] - info: Rainbow-CLI-SDK - EVENTS - (publishEvent) event rainbow_onconnectionerror
12/7/2018 8:10:51 AM [1544170251911] - debug: Rainbow-CLI-SDK - EVENTS - (publishEvent) param 0 for event rainbow_onconnectionerror data : { code: -2,
label: 'UNAUTHORIZED',
msg: 'The email or the password is not correct',
details:
{ code: -1, msg: 'Unknown error', details: { error: [Error] } } }
12/7/2018 8:10:51 AM [1544170251912] - error:
12/7/2018 8:10:51 AM [1544170251915] - debug:action failed... { code: -2,
label: 'UNAUTHORIZED',
msg: 'The email or the password is not correct',
details:
{ code: -1,
msg: 'Unknown error',
details:
{ error:
{ Error: self signed certificate in certificate chain
at TLSSocket.onConnectSecure (_tls_wrap.js:1049:34)
at TLSSocket.emit (events.js:182:13)
at TLSSocket._finishInit (_tls_wrap.js:631:8) code: 'SELF_SIGNED_CERT_IN_CHAIN' } } } }x Can't execute the command
undefined (Unknown error/-1)Regards,
Esben
-
Hi Esben,
Even on Sandbox, you need to create and use an application ID.
Did you have one ?
If yes, it should be part of your configuration parameters.
"application": { "appID": "", // Add your application id here "appSecret": "", //Add you application secret here },
Regards,
Olivier
-
Hi Support,
I got login to Rainbow CLI solved with help form our internal IT team, but when I try to create an application I get the following message:
Welcome to Alcatel-Lucent Enterprise Rainbow CLI
You are logged in as esben.ehrenskjold@amillan.co.uk on platform sandbox.openrainbow.com
Your roles user + admin
Your level company_admin > userAction > Create new application 'RainbowAdmin'
x Can't execute the command
Access denied: user esben.ehrenskjold@amillan.co.uk does not have required role(s) superadmin,app_superadmin,app_adminRegards,
Esben
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