Differentiate Audio/Video or VoIP Calls in the Mobile Application

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Matteo Kotch

• 14. Februar 2019 11:42

Use case is that user A was out of office one day and he received a call to his desk phone from user B to see if there were any parking spaces near the office.

However, because user A was not in the office, it called him on his Rainbow mobile client (extension). While the caller ID came up as user B on his mobile, user A was unable to tell if it was a direct Rainbow to Rainbow call or as an extension of his desk phone.

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  Quentin Grabenstaetter

  • 14. Februar 2019 16:52
  • Bearbeitet

  Hello Matteo,

  For the moment you can identify the type of call thanks to the available action.

  Here is an example of an Audio/Video Call:

  

  And here is an example of a VoIP Calling:

  

  But it could be a great idea to add a text or anything else... Let's wait and see what our product team must say about it!

  In the meantime, feel free to vote and comment other post so that they have a better visibility. 😊

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