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rainbow-cli: developer login refused

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Oscar OPENTOUCH-GMAIL

Try to use the rainbow-cli but login with developer credentials is refused.

Cannot create application or do anything now.

Is there a way to reset password of developer account?

Please help.

 

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7 Kommentare

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  • Olivier ANGUENOT

    Hi Oscar,

    Could you run the command again by adding the parameter -v (rbw login -v)

    Did you launch the command rbw configure before ?

    Could you run the command rbw preferences and attach the result, this will help me to understand if your account is locked or not.

    Thanks in advance,

    Regards,

    Olivier

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  • Oscar OPENTOUCH-GMAIL

    Hi Olivier,

    Yes I did the rbw configure before, for sandbox, with developer credentials only.

    C:\API\Rainbow_node\myApp1>rbw preferences

    Welcome to Alcatel-Lucent Enterprise Rainbow CLI
    You are not logged in to Rainbow

    Action > List preferences

    # Attribute Content
    - --------- -------
    1 email "oscar.opentouch@gmail.com"
    2 password "P........"
    3 data ""
    4 host "sandbox.openrainbow.com"
    5 proxy ""
    6 token ""
    7 appid ""
    8 appsecret ""

     

    √ Command successfully completed

    Here below you have the result of rbw login -v:

     


    C:\API\Rainbow_node\myApp1>rbw login -v

    Welcome to Alcatel-Lucent Enterprise Rainbow CLI
    2019-3-20 12:22:00 [1553080920931] - debug:CLI/MESSAGE - (welcome) command options { noOutput: false,
    proxy: null,
    email: null,
    password: null,
    host: null }
    Version installed 1.53.0
    2019-3-20 12:22:00 [1553080920931] - debug:signin with oscar.opentouch@gmail.com
    2019-3-20 12:22:00 [1553080920931] - debug:signin on sandbox.openrainbow.com
    2019-3-20 12:22:00 [1553080920931] - debug:CLI/SDK - (start) use account oscar.opentouch@gmail.com
    2019-3-20 12:22:00 [1553080920931] - info: Rainbow-CLI-SDK - LOGS - ------------------------------------------------
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - LOGS - Welcome to the ALE Rainbow SDK for Node.JS
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - LOGS - Where Everything connects
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - LOGS - Support: Send message to Emily using #support #api
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - LOGS - ------------------------------------------------
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - LOGS - (constructor) No file logs enabled
    2019-3-20 12:22:00 [1553080920946] - debug: Rainbow-CLI-SDK - CORE - (constructor) _entering_
    2019-3-20 12:22:00 [1553080920946] - debug: Rainbow-CLI-SDK - CORE - (constructor) ------- SDK INFORMATION -------
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) SDK version: 1.53.1
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) Node version: v8.11.3
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) http_parser version: 2.8.0
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) node version: 8.11.3
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) v8 version: 6.2.414.54
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) uv version: 1.19.1
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) zlib version: 1.2.11
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) ares version: 1.10.1-DEV
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) modules version: 57
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) nghttp2 version: 1.32.0
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) napi version: 3
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) openssl version: 1.0.2o
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) icu version: 60.1
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) unicode version: 10.0
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) cldr version: 32.0
    2019-3-20 12:22:00 [1553080920946] - info: Rainbow-CLI-SDK - CORE - (constructor) tz version: 2017c
    2019-3-20 12:22:00 [1553080920946] - debug: Rainbow-CLI-SDK - CORE - (constructor) ------- SDK INFORMATION -------
    2019-3-20 12:22:00 [1553080920946] - debug: Rainbow-CLI-SDK - OPTIONS - (constructor) Use REST services on Rainbow sandb
    ox.openrainbow.com platform
    2019-3-20 12:22:00 [1553080920946] - warn: Rainbow-CLI-SDK - Be careful, an unofficial Rainbow core is used : {"host":"s
    andbox.openrainbow.com","port":"443","protocol":"wss","timeBetweenXmppRequests":"20"}
    2019-3-20 12:22:00 [1553080920962] - debug: Rainbow-CLI-SDK - OPTIONS - (constructor) Use XMPP services on Rainbow sandb
    ox.openrainbow.com platform
    2019-3-20 12:22:00 [1553080920962] - info: Rainbow-CLI-SDK - CORE - (constructor) used in CLI mode
    2019-3-20 12:22:00 [1553080920962] - debug: Rainbow-CLI-SDK - CORE - (constructor) _exiting_
    2019-3-20 12:22:00 [1553080920962] - debug:CLI/SDK - (start) call startCLI
    2019-3-20 12:22:00 [1553080920962] - debug: Rainbow-CLI-SDK - CORE - (start) _entering_
    2019-3-20 12:22:00 [1553080920962] - debug: Rainbow-CLI-SDK - CORE - (start) start all modules
    2019-3-20 12:22:00 [1553080920962] - debug: Rainbow-CLI-SDK - CORE - (start) start all modules for user : oscar.opentou
    ch@gmail.com
    2019-3-20 12:22:00 [1553080920962] - debug: Rainbow-CLI-SDK - STATEMGR - (start) _entering_
    2019-3-20 12:22:00 [1553080920962] - info: Rainbow-CLI-SDK - STATEMGR - (start) current state starting
    2019-3-20 12:22:00 [1553080920962] - debug: Rainbow-CLI-SDK - STATEMGR - (start) _exiting_
    2019-3-20 12:22:01 [1553080921009] - debug: Rainbow-CLI-SDK - HTTP - (start) _entering_
    2019-3-20 12:22:01 [1553080921009] - debug: Rainbow-CLI-SDK - HTTP - (start) host used sandbox.openrainbow.com
    2019-3-20 12:22:01 [1553080921024] - info: Rainbow-CLI-SDK - HTTP - (start) REST URL https://sandbox.openrainbow.com:443

    2019-3-20 12:22:01 [1553080921024] - debug: Rainbow-CLI-SDK - HTTP - (start) _exiting_
    2019-3-20 12:22:01 [1553080921024] - debug: Rainbow-CLI-SDK - REST - (start) _entering_
    2019-3-20 12:22:01 [1553080921024] - debug: Rainbow-CLI-SDK - REST - (start) email used oscar.opentouch@gmail.com
    2019-3-20 12:22:01 [1553080921024] - debug: Rainbow-CLI-SDK - REST - (start) _exiting_
    2019-3-20 12:22:01 [1553080921040] - debug: Rainbow-CLI-SDK - XMPP - (start) _entering_
    2019-3-20 12:22:01 [1553080921040] - info: Rainbow-CLI-SDK - XMPP - (start) XMPP connection blocked by configuration
    2019-3-20 12:22:01 [1553080921040] - debug: Rainbow-CLI-SDK - XMPP - (start) _exiting_
    2019-3-20 12:22:01 [1553080921040] - debug: Rainbow-CLI-SDK - SETT - (start) _entering_
    2019-3-20 12:22:01 [1553080921040] - debug: Rainbow-CLI-SDK - SETT - (start) _exiting_
    2019-3-20 12:22:01 [1553080921055] - debug: Rainbow-CLI-SDK - PRES - (start) _entering_
    2019-3-20 12:22:01 [1553080921055] - debug: Rainbow-CLI-SDK - PRES - (start) _exiting_
    2019-3-20 12:22:01 [1553080921055] - debug: Rainbow-CLI-SDK - CONTACTS - (start) _entering_
    2019-3-20 12:22:01 [1553080921055] - debug: Rainbow-CLI-SDK - CONTACTS - (start) Create userContact (undefined)
    2019-3-20 12:22:01 [1553080921055] - debug: Rainbow-CLI-SDK - CONTACTS - (start) _exiting_
    2019-3-20 12:22:01 [1553080921055] - debug: Rainbow-CLI-SDK - BUBBLES - (start) _entering_
    2019-3-20 12:22:01 [1553080921071] - debug: Rainbow-CLI-SDK - BUBBLES - (start) _exiting_
    2019-3-20 12:22:01 [1553080921071] - debug: Rainbow-CLI-SDK - CONVERSATIONS - (start) _entering_
    2019-3-20 12:22:01 [1553080921071] - debug: Rainbow-CLI-SDK - CONVERSATIONS - (start) _exiting_
    2019-3-20 12:22:01 [1553080921071] - info: Rainbow-CLI-SDK - PROFILES - (start) [profileService] === STARTING ===
    2019-3-20 12:22:01 [1553080921087] - debug: Rainbow-CLI-SDK - TELEPHONY - (start) _entering_
    2019-3-20 12:22:01 [1553080921087] - debug: Rainbow-CLI-SDK - PROFILES - (isFeatureEnabled) : TELEPHONY_VOICE_MAIL : ser
    vice not started or feature not enabled
    2019-3-20 12:22:01 [1553080921087] - debug: Rainbow-CLI-SDK - TELEPHONY - (start) _exiting_
    2019-3-20 12:22:01 [1553080921087] - debug: Rainbow-CLI-SDK - IM - (start) _entering_
    2019-3-20 12:22:01 [1553080921102] - debug: Rainbow-CLI-SDK - IM - (start) _exiting_
    2019-3-20 12:22:01 [1553080921102] - debug: Rainbow-CLI-SDK - CHANNELS - (start) _entering_
    2019-3-20 12:22:01 [1553080921102] - debug: Rainbow-CLI-SDK - CHANNELS - (start) _exiting_
    2019-3-20 12:22:01 [1553080921102] - debug: Rainbow-CLI-SDK - GROUPS - (start) _entering_
    2019-3-20 12:22:01 [1553080921102] - debug: Rainbow-CLI-SDK - GROUPS - (start) _exiting_
    2019-3-20 12:22:01 [1553080921118] - debug: Rainbow-CLI-SDK - ADMIN - (start) _entering_
    2019-3-20 12:22:01 [1553080921118] - debug: Rainbow-CLI-SDK - ADMIN - (start) _exiting_
    2019-3-20 12:22:01 [1553080921118] - debug: Rainbow-CLI-SDK - FileServer - (start) _entering_
    2019-3-20 12:22:01 [1553080921133] - debug: Rainbow-CLI-SDK - FileStorage - (start) _entering_
    2019-3-20 12:22:01 [1553080921133] - debug: Rainbow-CLI-SDK - CORE - (start) all modules started successfully
    2019-3-20 12:22:01 [1553080921133] - info: Rainbow-CLI-SDK - STATEMGR - (transitTo) set state started
    2019-3-20 12:22:01 [1553080921133] - info: Rainbow-CLI-SDK - EVENTS - (publishEvent) event rainbow_onstarted
    2019-3-20 12:22:01 [1553080921133] - debug: Rainbow-CLI-SDK - EVENTS - (publishEvent) param 0 for event rainbow_onsta
    rted data : { code: 1, label: 'SUCCESSFULL', msg: '' }
    2019-3-20 12:22:01 [1553080921149] - debug: Rainbow-CLI-SDK - CORE - (start) _exiting_
    2019-3-20 12:22:01 [1553080921149] - debug:CLI/SDK - (start) call startCLI successfull
    2019-3-20 12:22:01 [1553080921149] - debug:execute action...
    2019-3-20 12:22:01 [1553080921149] - debug:CLI/SDK - (signin)
    2019-3-20 12:22:01 [1553080921149] - debug:CLI/SDK - (signin) call startCLI
    2019-3-20 12:22:01 [1553080921149] - debug: Rainbow-CLI-SDK - CORE - (signin) _entering_
    2019-3-20 12:22:01 [1553080921149] - debug: Rainbow-CLI-SDK - XMPP - (stop) _entering_
    2019-3-20 12:22:01 [1553080921165] - debug: Rainbow-CLI-SDK - XMPP - (stop) nothing to stop
    2019-3-20 12:22:01 [1553080921165] - debug: Rainbow-CLI-SDK - XMPP - (stop) _exiting_
    2019-3-20 12:22:01 [1553080921165] - debug: Rainbow-CLI-SDK - REST - (signin) _entering_
    2019-3-20 12:22:01 [1553080921165] - info: Rainbow-CLI-SDK - HTTP - (get) url https://sandbox.openrainbow.com:443/api/ra
    inbow/authentication/v1.0/login
    2019-3-20 12:22:01 [1553080921165] - debug: Rainbow-CLI-SDK - HTTP - (get) url https://sandbox.openrainbow.com:443/api/r
    ainbow/authentication/v1.0/login
    | In progress, please wait...2019-3-20 12:22:01 [1553080921196] - debug: Rainbow-CLI-SDK - HTTP - VBR → GET htt
    ps://sandbox.openrainbow.com:443/api/rainbow/authentication/v1.0/login : {
    "Accept": "application/json",
    "Content-Type": "application/json",
    "Authorization": "Basic xxxxxxxxxxxxxxxxxxxxxxxxxxx=",
    "x-rainbow-client": "sdk_node",
    "x-rainbow-client-version": "1.53.1",
    "x-rainbow-app-auth": "Basic xxxxxxxxxxxxxxxxxxxxxxxxx
    xxxxxxxx==",
    "user-agent": "node/v8.11.3 (win32; x64) Rainbow Sdk/1.53.1",
    "host": "sandbox.openrainbow.com"
    }
    \ In progress, please wait...2019-3-20 12:22:01 [1553080921461] - debug: Rainbow-CLI-SDK - HTTP - VBR 401 ← GET https
    ://sandbox.openrainbow.com:443/api/rainbow/authentication/v1.0/login 265ms
    2019-3-20 12:22:01 [1553080921477] - info: Rainbow-CLI-SDK - HTTP - (get) successfull
    2019-3-20 12:22:01 [1553080921477] - info: Rainbow-CLI-SDK - HTTP - (get) HTTP statusCode 401
    2019-3-20 12:22:01 [1553080921492] - warn: Rainbow-CLI-SDK - warn HTTP - (get) HTTP response.code != 200 , bodyjs : { e
    rrorCode: 401,
    errorMsg: 'Unauthorized',
    errorDetails: 'Unknown login or wrong password for login oscar.opentouch@gmail.com, login is forbidden',
    errorDetailsCode: 401501,
    errorDetailsData:
    { forbiddenDelay: 15,
    forbiddenUntilDate: '2019-03-20T11:37:01.422Z' } }
    2019-3-20 12:22:01 [1553080921508] - error: Rainbow-CLI-SDK - REST - (signin) Error during REST signin : { code: 401,
    msg: 'Unauthorized',
    details: 'Unknown login or wrong password for login oscar.opentouch@gmail.com, login is forbidden. error code : 401501
    ',
    error:
    { errorCode: 401,
    errorMsg: 'Unauthorized',
    errorDetails: 'Unknown login or wrong password for login oscar.opentouch@gmail.com, login is forbidden',
    errorDetailsCode: 401501,
    errorDetailsData:
    { forbiddenDelay: 15,
    forbiddenUntilDate: '2019-03-20T11:37:01.422Z' } } }
    2019-3-20 12:22:01 [1553080921523] - debug: Rainbow-CLI-SDK - REST - (signin) _exiting_
    2019-3-20 12:22:01 [1553080921523] - error: Rainbow-CLI-SDK - CORE - (signin) can't signed-in { code: 401,
    msg: 'Unauthorized',
    details: 'Unknown login or wrong password for login oscar.opentouch@gmail.com, login is forbidden. error code : 401501
    ',
    error:
    { errorCode: 401,
    errorMsg: 'Unauthorized',
    errorDetails: 'Unknown login or wrong password for login oscar.opentouch@gmail.com, login is forbidden',
    errorDetailsCode: 401501,
    errorDetailsData:
    { forbiddenDelay: 15,
    forbiddenUntilDate: '2019-03-20T11:37:01.422Z' } } }
    2019-3-20 12:22:01 [1553080921555] - debug: Rainbow-CLI-SDK - CORE - (signin) _exiting_
    2019-3-20 12:22:01 [1553080921555] - info: Rainbow-CLI-SDK - EVENTS - (publishEvent) event rainbow_onconnectionerror
    2019-3-20 12:22:01 [1553080921555] - debug: Rainbow-CLI-SDK - EVENTS - (publishEvent) param 0 for event rainbow_oncon
    nectionerror data : { code: -2,
    label: 'UNAUTHORIZED',
    msg: 'The email or the password is not correct',
    details:
    { code: 401,
    msg: 'Unauthorized',
    details: 'Unknown login or wrong password for login oscar.opentouch@gmail.com, login is forbidden. error code : 401
    501',
    error:
    { errorCode: 401,
    errorMsg: 'Unauthorized',
    errorDetails: 'Unknown login or wrong password for login oscar.opentouch@gmail.com, login is forbidden',
    errorDetailsCode: 401501,
    errorDetailsData: [Object] } } }
    2019-3-20 12:22:01 [1553080921586] - error:
    2019-3-20 12:22:01 [1553080921601] - debug:action failed... { code: -2,
    label: 'UNAUTHORIZED',
    msg: 'The email or the password is not correct',
    details:
    { code: 401,
    msg: 'Unauthorized',
    details: 'Unknown login or wrong password for login oscar.opentouch@gmail.com, login is forbidden. error code : 401
    501',
    error:
    { errorCode: 401,
    errorMsg: 'Unauthorized',
    errorDetails: 'Unknown login or wrong password for login oscar.opentouch@gmail.com, login is forbidden',
    errorDetailsCode: 401501,
    errorDetailsData:
    { forbiddenDelay: 15,
    forbiddenUntilDate: '2019-03-20T11:37:01.422Z' } } } }

    x Can't execute the command
    Unknown login or wrong password for login oscar.opentouch@gmail.com, login is forbidden. error code : 401501 (Unauthor
    ized/401)


    C:\API\Rainbow_node\myApp1>

     

     

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  • Oscar OPENTOUCH-GMAIL

    I did upgrade of NodeJS 8.x to 10.x and re-install of rainbow-cli.

    rbw login is working now.

     

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  • Orthomatique ARAKIS

    I have the same issue (node version 10.15.3).

    Can you tell me if my account is blocked ?

     

    Action > List preferences

    # Attribute Content
    - --------- -------
    1 email "planete@arakis.fr"
    2 password "A........"
    3 data ""
    4 host "sandbox.openrainbow.com"
    5 proxy ""
    6 token ""
    7 appid ""
    8 appsecret ""

     

    PS C:\Dev\rainbow> rbw login -v

    Welcome to Alcatel-Lucent Enterprise Rainbow CLI
    2019-7-12 11:10:43 [1562922643535] - debug:CLI/MESSAGE - (welcome) command options { noOutput: false,
    proxy: null,
    email: null,
    password: null,
    host: null }
    Version installed 1.56.2
    2019-7-12 11:10:43 [1562922643540] - debug:signin with planete@arakis.fr
    2019-7-12 11:10:43 [1562922643541] - debug:signin on sandbox.openrainbow.com
    2019-7-12 11:10:43 [1562922643542] - debug:CLI/SDK - (start) use account planete@arakis.fr
    2019-7-12 11:10:43 [1562922643545] - info: Rainbow-CLI-SDK - LOGS - ------------------------------------------------
    2019-7-12 11:10:43 [1562922643546] - info: Rainbow-CLI-SDK - LOGS - Welcome to the ALE Rainbow SDK for Node.JS
    2019-7-12 11:10:43 [1562922643546] - info: Rainbow-CLI-SDK - LOGS - Where Everything connects
    2019-7-12 11:10:43 [1562922643547] - info: Rainbow-CLI-SDK - LOGS - Support: Send message to Emily using #support #api
    2019-7-12 11:10:43 [1562922643547] - info: Rainbow-CLI-SDK - LOGS - ------------------------------------------------
    2019-7-12 11:10:43 [1562922643547] - debug: Rainbow-CLI-SDK - LOGS - (constructor) :
    * "system-dev" section in logs is activated!!!
    Note that it is for DEVELOPPEMENT ONLY, no production system should use it :
    * "internals" config property is for logs level of debug + unsensored data.
    Warning password and so on can be logs.
    *** IT SHOULD ONLY BE USED IN DEVELOPPEMENT ENVIRONEMENT !!! ***
    2019-7-12 11:10:43 [1562922643548] - info: Rainbow-CLI-SDK - LOGS - (constructor) No file logs enabled
    2019-7-12 11:10:43 [1562922643548] - debug: Rainbow-CLI-SDK - CORE - (constructor) _entering_
    2019-7-12 11:10:43 [1562922643548] - debug: Rainbow-CLI-SDK - CORE - (constructor) ------- SDK INFORMATION -------
    2019-7-12 11:10:43 [1562922643549] - info: Rainbow-CLI-SDK - CORE - (constructor) SDK version: 1.58.0
    2019-7-12 11:10:43 [1562922643549] - info: Rainbow-CLI-SDK - CORE - (constructor) Node version: v10.15.3
    2019-7-12 11:10:43 [1562922643549] - info: Rainbow-CLI-SDK - CORE - (constructor) http_parser version: 2.8.0
    2019-7-12 11:10:43 [1562922643549] - info: Rainbow-CLI-SDK - CORE - (constructor) node version: 10.15.3
    2019-7-12 11:10:43 [1562922643550] - info: Rainbow-CLI-SDK - CORE - (constructor) v8 version: 6.8.275.32-node.51
    2019-7-12 11:10:43 [1562922643550] - info: Rainbow-CLI-SDK - CORE - (constructor) uv version: 1.23.2
    2019-7-12 11:10:43 [1562922643551] - info: Rainbow-CLI-SDK - CORE - (constructor) zlib version: 1.2.11
    2019-7-12 11:10:43 [1562922643551] - info: Rainbow-CLI-SDK - CORE - (constructor) ares version: 1.15.0
    2019-7-12 11:10:43 [1562922643552] - info: Rainbow-CLI-SDK - CORE - (constructor) modules version: 64
    2019-7-12 11:10:43 [1562922643552] - info: Rainbow-CLI-SDK - CORE - (constructor) nghttp2 version: 1.34.0
    2019-7-12 11:10:43 [1562922643552] - info: Rainbow-CLI-SDK - CORE - (constructor) napi version: 3
    2019-7-12 11:10:43 [1562922643552] - info: Rainbow-CLI-SDK - CORE - (constructor) openssl version: 1.1.0j
    2019-7-12 11:10:43 [1562922643553] - info: Rainbow-CLI-SDK - CORE - (constructor) icu version: 62.1
    2019-7-12 11:10:43 [1562922643553] - info: Rainbow-CLI-SDK - CORE - (constructor) unicode version: 11.0
    2019-7-12 11:10:43 [1562922643553] - info: Rainbow-CLI-SDK - CORE - (constructor) cldr version: 33.1
    2019-7-12 11:10:43 [1562922643553] - info: Rainbow-CLI-SDK - CORE - (constructor) tz version: 2018e
    2019-7-12 11:10:43 [1562922643553] - debug: Rainbow-CLI-SDK - CORE - (constructor) ------- SDK INFORMATION -------
    2019-7-12 11:10:43 [1562922643554] - debug: Rainbow-CLI-SDK - OPTIONS - (constructor) Use REST services on Rainbow sandbox.openrainbow.com platform
    2019-7-12 11:10:43 [1562922643554] - warn: Rainbow-CLI-SDK - Be careful, an unofficial Rainbow core is used : {"host":"sandbox.openrainbow.com","port":"443","protocol":"wss","timeBetweenXmppRequests":"20"}
    2019-7-12 11:10:43 [1562922643554] - debug: Rainbow-CLI-SDK - OPTIONS - (constructor) Use XMPP services on Rainbow sandbox.openrainbow.com platform
    2019-7-12 11:10:43 [1562922643554] - info: Rainbow-CLI-SDK - OPTIONS - (constructor) 'user' property not defined. No authentication.
    2019-7-12 11:10:43 [1562922643555] - info: Rainbow-CLI-SDK - OPTIONS - (constructor) 'password' property not defined. No authentication.
    2019-7-12 11:10:43 [1562922643555] - info: Rainbow-CLI-SDK - CORE - (constructor) used in CLI mode
    2019-7-12 11:10:43 [1562922643558] - debug: Rainbow-CLI-SDK - CORE - (constructor) _exiting_
    2019-7-12 11:10:43 [1562922643559] - debug:CLI/SDK - (start) call startCLI
    2019-7-12 11:10:43 [1562922643560] - debug: Rainbow-CLI-SDK - CORE - (start) _entering_
    2019-7-12 11:10:43 [1562922643560] - debug: Rainbow-CLI-SDK - CORE - (start) start all modules
    2019-7-12 11:10:43 [1562922643561] - debug: Rainbow-CLI-SDK - CORE - (start) start all modules for user : planete@arakis.fr
    2019-7-12 11:10:43 [1562922643561] - debug: Rainbow-CLI-SDK - STATEMGR - (start) _entering_
    2019-7-12 11:10:43 [1562922643561] - info: Rainbow-CLI-SDK - STATEMGR - (start) current state starting
    2019-7-12 11:10:43 [1562922643562] - debug: Rainbow-CLI-SDK - STATEMGR - (start) _exiting_
    2019-7-12 11:10:43 [1562922643613] - debug: Rainbow-CLI-SDK - HTTP - (start) _entering_
    2019-7-12 11:10:43 [1562922643613] - debug: Rainbow-CLI-SDK - HTTP - (start) host used sandbox.openrainbow.com
    2019-7-12 11:10:43 [1562922643614] - info: Rainbow-CLI-SDK - HTTP - (start) REST URL https://sandbox.openrainbow.com:443
    2019-7-12 11:10:43 [1562922643614] - debug: Rainbow-CLI-SDK - HTTP - (start) _exiting_
    2019-7-12 11:10:43 [1562922643615] - debug: Rainbow-CLI-SDK - REST - (start) _entering_
    2019-7-12 11:10:43 [1562922643615] - debug: Rainbow-CLI-SDK - REST - (start) email used planete@arakis.fr
    2019-7-12 11:10:43 [1562922643615] - debug: Rainbow-CLI-SDK - REST - (start) _exiting_
    2019-7-12 11:10:43 [1562922643615] - debug: Rainbow-CLI-SDK - XMPP - (start) _entering_
    2019-7-12 11:10:43 [1562922643616] - info: Rainbow-CLI-SDK - XMPP - (start) XMPP connection blocked by configuration
    2019-7-12 11:10:43 [1562922643616] - debug: Rainbow-CLI-SDK - XMPP - (start) _exiting_
    2019-7-12 11:10:43 [1562922643617] - debug: Rainbow-CLI-SDK - SETT/SVCE - (start) _entering_
    2019-7-12 11:10:43 [1562922643617] - debug: Rainbow-CLI-SDK - SETT/SVCE - (start) _exiting_
    2019-7-12 11:10:43 [1562922643617] - debug: Rainbow-CLI-SDK - PRES/SVCE - (start) _entering_
    2019-7-12 11:10:43 [1562922643618] - debug: Rainbow-CLI-SDK - PRES/SVCE - (start) _exiting_
    2019-7-12 11:10:43 [1562922643618] - debug: Rainbow-CLI-SDK - CONTACTS/SVCE - (start) _entering_
    2019-7-12 11:10:43 [1562922643618] - debug: Rainbow-CLI-SDK - CONTACTS/SVCE - (start) Create userContact ()
    2019-7-12 11:10:43 [1562922643619] - debug: Rainbow-CLI-SDK - CONTACTS/SVCE - (start) _exiting_
    2019-7-12 11:10:43 [1562922643619] - debug: Rainbow-CLI-SDK - BUBBLES/SVCE - (start) _entering_
    2019-7-12 11:10:43 [1562922643619] - debug: Rainbow-CLI-SDK - BUBBLES/SVCE - (start) _exiting_
    2019-7-12 11:10:43 [1562922643620] - debug: Rainbow-CLI-SDK - CONVERSATIONS/SVCE - (start) _entering_
    2019-7-12 11:10:43 [1562922643621] - debug: Rainbow-CLI-SDK - CONVERSATIONS/SVCE - (start) _exiting_
    2019-7-12 11:10:43 [1562922643622] - info: Rainbow-CLI-SDK - PROFILES/SVCE - (start) [profileService] === STARTING ===
    2019-7-12 11:10:43 [1562922643625] - debug: Rainbow-CLI-SDK - TELEPHONY/SVCE - (start) _entering_
    2019-7-12 11:10:43 [1562922643626] - debug: Rainbow-CLI-SDK - PROFILES/SVCE - (isFeatureEnabled) : TELEPHONY_VOICE_MAIL : service not started or feature not enabled
    2019-7-12 11:10:43 [1562922643626] - debug: Rainbow-CLI-SDK - TELEPHONY/SVCE - (start) _exiting_
    2019-7-12 11:10:43 [1562922643627] - debug: Rainbow-CLI-SDK - IM/SVCE - (start) _entering_
    2019-7-12 11:10:43 [1562922643627] - debug: Rainbow-CLI-SDK - IM/SVCE - (start) _exiting_
    2019-7-12 11:10:43 [1562922643627] - debug: Rainbow-CLI-SDK - CHANNELS/SVCE - (start) _entering_
    2019-7-12 11:10:43 [1562922643628] - debug: Rainbow-CLI-SDK - CHANNELS/SVCE - (start) _exiting_
    2019-7-12 11:10:43 [1562922643628] - debug: Rainbow-CLI-SDK - GROUPS/SVCE - (start) _entering_
    2019-7-12 11:10:43 [1562922643629] - debug: Rainbow-CLI-SDK - GROUPS/SVCE - (start) _exiting_
    2019-7-12 11:10:43 [1562922643629] - debug: Rainbow-CLI-SDK - ADMIN/SVCE - (start) _entering_
    2019-7-12 11:10:43 [1562922643629] - debug: Rainbow-CLI-SDK - ADMIN/SVCE - (start) _exiting_
    2019-7-12 11:10:43 [1562922643629] - debug: Rainbow-CLI-SDK - FileServer/SVCE - (start) _entering_
    2019-7-12 11:10:43 [1562922643630] - debug: Rainbow-CLI-SDK - FileStorage/SVCE - (start) _entering_
    2019-7-12 11:10:43 [1562922643631] - info: Rainbow-CLI-SDK - CALLLOG/SVCE -
    2019-7-12 11:10:43 [1562922643631] - info: Rainbow-CLI-SDK - CALLLOG/SVCE - [start] === STARTING ===
    2019-7-12 11:10:43 [1562922643631] - info: Rainbow-CLI-SDK - CALLLOG/SVCE - [attachHandlers] attachHandlers
    2019-7-12 11:10:43 [1562922643632] - info: Rainbow-CLI-SDK - FAVTE/SVCE -
    2019-7-12 11:10:43 [1562922643633] - info: Rainbow-CLI-SDK - FAVTE/SVCE - [start] === STARTING ===
    2019-7-12 11:10:43 [1562922643633] - info: Rainbow-CLI-SDK - FAVTE/SVCE - [attachHandlers] attachHandlers
    2019-7-12 11:10:43 [1562922643634] - info: Rainbow-CLI-SDK - FAVTE/SVCE - === STARTED (1 ms) ===
    2019-7-12 11:10:43 [1562922643635] - debug: Rainbow-CLI-SDK - CORE - (start) all modules started successfully
    2019-7-12 11:10:43 [1562922643636] - info: Rainbow-CLI-SDK - STATEMGR - (transitTo) set state started
    2019-7-12 11:10:43 [1562922643637] - info: Rainbow-CLI-SDK - EVENTS - (publishEvent) event rainbow_onstarted
    2019-7-12 11:10:43 [1562922643637] - debug: Rainbow-CLI-SDK - EVENTS - (publishEvent) param 0 for event rainbow_onstarted data : { code: 1, label: 'SUCCESSFULL', msg: '' }
    2019-7-12 11:10:43 [1562922643638] - debug: Rainbow-CLI-SDK - CORE - (start) _exiting_
    2019-7-12 11:10:43 [1562922643638] - debug:CLI/SDK - (start) call startCLI successfull
    2019-7-12 11:10:43 [1562922643638] - debug:execute action...
    2019-7-12 11:10:43 [1562922643639] - debug:CLI/SDK - (signin)
    2019-7-12 11:10:43 [1562922643639] - debug:CLI/SDK - (signin) call startCLI
    2019-7-12 11:10:43 [1562922643639] - debug: Rainbow-CLI-SDK - CORE - (signin) _entering_
    2019-7-12 11:10:43 [1562922643640] - debug: Rainbow-CLI-SDK - XMPP - (stop) _entering_
    2019-7-12 11:10:43 [1562922643640] - debug: Rainbow-CLI-SDK - XMPP - (stop) nothing to stop
    2019-7-12 11:10:43 [1562922643640] - debug: Rainbow-CLI-SDK - XMPP - (stop) _exiting_
    2019-7-12 11:10:43 [1562922643641] - debug: Rainbow-CLI-SDK - REST - (signin) _entering_
    2019-7-12 11:10:43 [1562922643642] - info: Rainbow-CLI-SDK - HTTP - (get) url https://sandbox.openrainbow.com:443/api/rainbow/authentication/v1.0/login
    2019-7-12 11:10:43 [1562922643643] - debug: Rainbow-CLI-SDK - HTTP - (get) url https://sandbox.openrainbow.com:443/api/rainbow/authentication/v1.0/login
    - In progress, please wait...2019-7-12 11:10:43 [1562922643807] - info: Rainbow-CLI-SDK - HTTP - (get) successfull
    2019-7-12 11:10:43 [1562922643808] - info: Rainbow-CLI-SDK - HTTP - (get) HTTP statusCode defined : 401
    2019-7-12 11:10:43 [1562922643808] - warn: Rainbow-CLI-SDK - warn HTTP - (get) HTTP response.code != 200 , bodyjs : {"errorCode":401,"errorMsg":"Unauthorized","errorDetails":"Unknown login or wrong password for login
    planete@arakis.fr, login is forbidden","errorDetailsCode":401501,"errorDetailsData":{"forbiddenDelay":15,"forbiddenUntilDate":"2019-07-12T09:25:43.786Z"}}
    2019-7-12 11:10:43 [1562922643809] - error: Rainbow-CLI-SDK - REST - (signin) ErrorManager during REST signin : { code: 401,
    msg: 'Unauthorized',
    details:
    'Unknown login or wrong password for login planete@arakis.fr, login is forbidden. error code : 401501',
    error:
    { errorCode: 401,
    errorMsg: 'Unauthorized',
    errorDetails:
    'Unknown login or wrong password for login planete@arakis.fr, login is forbidden',
    errorDetailsCode: 401501,
    errorDetailsData:
    { forbiddenDelay: 15,
    forbiddenUntilDate: '2019-07-12T09:25:43.786Z' } } }
    2019-7-12 11:10:43 [1562922643811] - debug: Rainbow-CLI-SDK - REST - (signin) _exiting_
    2019-7-12 11:10:43 [1562922643811] - error: Rainbow-CLI-SDK - CORE - (signin) can't signed-in { code: 401,
    msg: 'Unauthorized',
    details:
    'Unknown login or wrong password for login planete@arakis.fr, login is forbidden. error code : 401501',
    error:
    { errorCode: 401,
    errorMsg: 'Unauthorized',
    errorDetails:
    'Unknown login or wrong password for login planete@arakis.fr, login is forbidden',
    errorDetailsCode: 401501,
    errorDetailsData:
    { forbiddenDelay: 15,
    forbiddenUntilDate: '2019-07-12T09:25:43.786Z' } } }
    2019-7-12 11:10:43 [1562922643811] - debug: Rainbow-CLI-SDK - CORE - (signin) _exiting_
    2019-7-12 11:10:43 [1562922643812] - info: Rainbow-CLI-SDK - EVENTS - (publishEvent) event rainbow_onconnectionerror
    2019-7-12 11:10:43 [1562922643812] - debug: Rainbow-CLI-SDK - EVENTS - (publishEvent) param 0 for event rainbow_onconnectionerror data : { code: -2,
    label: 'UNAUTHORIZED',
    msg: 'The email or the password is not correct',
    details:
    { code: 401,
    msg: 'Unauthorized',
    details:
    'Unknown login or wrong password for login planete@arakis.fr, login is forbidden. error code : 401501',
    error:
    { errorCode: 401,
    errorMsg: 'Unauthorized',
    errorDetails:
    'Unknown login or wrong password for login planete@arakis.fr, login is forbidden',
    errorDetailsCode: 401501,
    errorDetailsData: [Object] } } }
    2019-7-12 11:10:43 [1562922643812] - error:
    2019-7-12 11:10:43 [1562922643813] - debug:action failed... { code: -2,
    label: 'UNAUTHORIZED',
    msg: 'The email or the password is not correct',
    details:
    { code: 401,
    msg: 'Unauthorized',
    details:
    'Unknown login or wrong password for login planete@arakis.fr, login is forbidden. error code : 401501',
    error:
    { errorCode: 401,
    errorMsg: 'Unauthorized',
    errorDetails:
    'Unknown login or wrong password for login planete@arakis.fr, login is forbidden',
    errorDetailsCode: 401501,
    errorDetailsData:
    { forbiddenDelay: 15,
    forbiddenUntilDate: '2019-07-12T09:25:43.786Z' } } } }

    x Can't execute the command
    Unknown login or wrong password for login planete@arakis.fr, login is forbidden. error code : 401501 (Unauthorized/401)

    0
    Aktionen für Kommentare Permalink
  • Sibin THOMAS

    Hi all,

    I have got the exact same issue.

    Says

    "Unknown login or wrong password for login...."

    Was working perfectly fine few hours ago

    0
    Aktionen für Kommentare Permalink
  • Fabrice BELLONCLE

    Hi,

    Can you post the return of `rbw login -v` command please ? This will give the detailed error code (401XXX).

    Error 401501 (previous post) means the account is blocked after too many unsuccessful login attempts (blocking delay is 60mn).

    Please verify you use the right password (after sandbox account creation, you should have received an email containing the sandbox account password).

    BR

    fabrice

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    Aktionen für Kommentare Permalink
  • Sibin THOMAS

    yes, i tried 'rbw login -v' based on the previous comments.

    It indeed got blocked.

    I got it resolved by resetting the sandbox password on the sandbox portal.  >>https://web-sandbox.openrainbow.com/app/1.59.5/index.html.

    I assume the number of wrong passwords attempts would be 3.

    Thanks

    Sibin

     

     

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