SDK Get No Contact and Cannot Make Call

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Ngo-Kei CHAN

• 25. März 2019 04:40

I have deployed my application and use it to initialize from WebSDK.

Initialisation is okay but I cannot obtain any contacts using rainbowsdk.contacts.getAll() and have no luck to have call via WebRTC Gateway.

I notice that that is a Rainbow Number for my Rainbow account. Is it has to setup in somewhere of my OXO Connect?

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  Olivier ANGUENOT

  • 25. März 2019 07:16

  Hi Chan,

  A call to method rainbowsdk.contacts.getAll() returns the list of contacts that are in the network of the connected user.

  You can use additional methods to search for contacts such as searchContactByName().

  More information can be found in that guide: https://hub.openrainbow.com/#/documentation/doc/sdk/web/guides/Chatting_with_Rainbow_users

  Regards,

  Olivier

   

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  Ngo-Kei CHAN

  • 25. März 2019 08:51

  It seems that I cannot get anything from searchByName() too.

  Is it the matter I am actually not connected to Rainbow Cloud as it said I am not able to make WebRTC call too, after initialize.

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  Olivier ANGUENOT

  • 25. März 2019 09:26

  Hi Chan,

  Did you call the signin() method for connecting to the Sandbox platform (or the appropriate one for Production) ?

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  Alejandro SR

  • 4. April 2019 10:28

  Hio,

  It happen to me initially the same. Probably your user don´t have contacts.

  I use rainbowSDK.contacts.searchById because I know the Ids from my application.

  I also wait until the user connected to start asking for contact information. So I wait until this event has been raised: rainbowSDK.connection.RAINBOW_CONNECTIONCONNECTED

  Hope it helps.

  Bye,

  Alejandro

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  Ngo-Kei CHAN

  • 9. April 2019 08:55

  After call signin() (to Sandbox), it always return empty Promise from signin() and the object has nothing to browse.....

  Is it something network issue as I can see some 404 warn in debugger.

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