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Desktop PC Audo Files to be able to be played between the Rainbow VoIP Computer users and their connected Party

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8 Kommentare

  • Brian BIRD

    Nick I agree this would be an excellent feature. I had a group call last week and wanted to play a video for everyone with the screenshare feature. They were all able to see the video, but not able to hear the audio.

    I feel this would be an important enhancement.

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  • Ruben SIEGRIST

    People, it works, and I will tell you HOW!

     

    (maybe it will NOT WORK in all computers, but for those that have 'internal mixer" device, it should work)

     

    1 - Go to the 'player devices' (I do not know how it is called in English Windows versions), then select your output device, then properties, then levels, then unmute the microphone. Set the levels. In my experience, I set both (the upper and the bottom device) to the middle, as showed in the picture. Verify the best sets for your audio devices!

     

    2 - Open your Rainbow (web or desktop). Go to your multimedia settings. In the first field, select CUSTOM CONFIGURATION. In the microphone field, select "mixer".


    3 - Make an audio or video PtP call. Are you talking (and seeing each other)? Good! Now try to play a local multimedia video or audio file. The other peer(s) shall hear!

     

     

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  • Brian BIRD

    Thanks Ruben. This doesnt work on my Dell laptop, but I will try on another PC this evening.

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  • Nick NANOS

    Hi Ruben and Brian,

     

    I to could not get it to work on my desktop PC as per the screenshots. I however have a solution which I found googling. There is a freemium software called voicemeter, developed by VB-Audio. It's a virtual audio mixer with multiple inputs and an output. You install a virtual vb cable driver to allow audio from applications from you desktop as one input and your headset becomes another input, it mixers the 2 and out puts them. It works in a peer to per conversation in rainbow, where the audio file is heard playing. Recording conversations and playing them back on your PC desktop I have tested and it works. Its a bit fiddly to setup as you need to setup voicemeter audio mixer and the vb cable driver , I have attached the link to the install manuals but if you follow the case study on how to setup for Skype, just apply the same rules for Rainbow.

    https://www.vb-audio.com/Voicemeeter/index.htm

    https://www.vb-audio.com/Voicemeeter/Voicemeeter_UserManual.pdf

    https://www.vb-audio.com/Cable/VBCABLE_CaseStudy_XP.pdf

    I hope this helps.

    A great solution for this is in a call centre, where all agents are using Rainbow VoIP(Computer) enterprise licenses. The agents can play previous  audio recordings  to their clients or companies policies. They can record conversations and store on their PC or some cetral storage drive on their network. Opens up 3rd party record applications and you are not limited to the OXO record feature.

     

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  • Ruben SIEGRIST

    It seems a little bit weird being necessary install one more software, if the operating system has the "native devices/sfw"...

     

    For the recording devices, my stereo mixer (in Recording devices panel) has also these settings that maybe will help you:

    Maybe you need to unmute above. And below, a reset status of another config:

    Good luck for you!

    You may probably need to test the alternatives...

    @Brian, have you seen this?

    https://support.openrainbow.com/hc/en-us/articles/360002061310-Experience-long-delays-before-a-WebRTC-communication-with-DELL-

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  • Brian BIRD

    Hey Ruben, Still trying to get your solution to work as it seems the easiest and most straight forward. I have installed the Realtek driver on my Dell. But, in your step 1 from above, I still do not get a microphone option in the Player settings

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  • Nick NANOS

    Hi Ruben, question for you, can you confirm that with the windows audio settings as per your screen shots that when calling from your Rainbow Computer (VoIP), the connected party can hear an audio file played from your desktop?

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  • Ruben SIEGRIST

    Yes, it can! 

    I just tested it, and doesn't matter if audio/video PeerToPeer, or an extension calling another extension, with both Rainbow users using their PCs/notebooks in Computer mode!

    Works fine.


    Here all my multimedia settings. Maybe it will help you.
    Just for your information, my notebook is a HP 240 G6 with Windows 10.

    Player settings:

     

    Recording settings - main window:

     

    Mixer settings:

     

    Good luck.

     

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