Show caller name for incomming calling line IDs which aren´t administrated in Rainbow
In our Rainbow-Solution there are some CTI-Features missing, the competitiors already have and disable us today to take part in several submissions or disqualifiy us in a normal offer competition.
One of them is to show the name of the icoming call. Not only the number.
Today i only see the names of incoming calls, when the caller has daministrated his number in Rainbow or if he is part of the PBX system. I didn´t see any name of callers, that don´t belong to rainbow/the PBX but are in my outlook-contacts.
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Ralf, how are you?
I gently ask you, and all our friends in this post, to have a look into these 2 posts:
1. In this one, we find how Rainbow works through AD, PBX and Rainbow users, to retrieve 'real users' from incoming telephony calls. Andreas' post, above, complements it with Outlook personal contacts list.
https://support.openrainbow.com/hc/pt-br/community/posts/115000693504
From what is already available, you should have gotten success by now. If not, I gently ask you to open a ticket with Rainbow support team.
2. And, at this one, you all can see that ALE already developed a simple CTI integration, sending parameters (the so interested "caller.phoneNumber" is already there) to an 3rd application developed by yourselves. Maybe it helps and aggregate valuable info to this post.
Wish you success,
BR
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I saw icoming numbers which looked absolutely the same as i wrote them in outlook, so i thought the feature is missing. Maybe the numbers look the same but aren´t the same format in detail.
I think about open a service request, but probaby our IT can´t solve it, because of our individual PBX-config.
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