Node Js makeCall PBX contact

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Alfredo ORTEGA-J

• 25. Juni 2019 14:34

Hello,

I have Rainbow configured into my PBX and I want to make a call between two contacts with a number inside the PBX.

I´m trying to do it with the method telephony.makeCall(contact, phoneNumner) it seems that the user which start the call registers the call in the REST service, but I can´t receive the call on the destination user. Inside the rainbow website I can see how the calling user changes the status to busy. 

 

2

• Offizieller Kommentar

  

  Vincent BERDER

  • 3. Juli 2019 12:57

  Hello,

   

  I am not sure to unsderstand the use case. So some questions:

  * is-it normal that the phonenumber of the callee is on 4 digits "2151"?

  * When you say that the callee does not receives the call. Is it on the phoneset, or on rainbow ?

  * Do you have some logs, maybe we can see the issue ?

   

  BR,

  Vincent.

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• 

  Vincent BERDER

  • 28. Juni 2019 07:38

  Hello,

   

  A first step to test the makecall is to use a simple makecall with a phone number :

   

  async function testmakeCallByPhoneNumber() {
      rainbowSDK.telephony.makeCallByPhoneNumber("23050").then((data)=>{
          logger.log("debug", "MAIN - [makeCallByPhoneNumber] ", data);
      }).catch((error) => {
          logger.log("debug", "MAIN - [makeCallByPhoneNumber] error ", error);
      });
  
      setTimeout(() => {
          logger.log("debug", "MAIN - [makeCallByPhoneNumber] Release all calls, calls.length : ", calls.length);
          // Release all calls
          calls.forEach((c) => {
              rainbowSDK.telephony.releaseCall(c);
          });
      }, 15000);
      // */
  
  }
  
  Best Regards,
  Vincent.
  

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• 

  Alfredo ORTEGA-J

  • 2. Juli 2019 08:48

  Hello,

  I was trying to call directly to the phone number with "makeCallByPhoneNumber" method, but I have the same problem.

  This is the log when I call "makeCallByPhoneNumber" method:

  2019-7-2 10:15:10 AM [1562055310084] - info: ChatBot - HTTP - (post) url https://openrainbow.com:443/api/rainbow/telephony/v1.0/calls { calleeExtNumber: '2151',
  calleeIntNumber: '',
  calleeShortNumber: '',
  calleePbxId: '',
  calleeDisplayName: '2151' }
  2019-7-2 10:15:10 AM [1562055310305] - info: ChatBot - HTTP - (post) HTTP statusCode 200
  2019-7-2 10:15:10 AM [1562055310306] - info: ChatBot - REST/TEL - (makeCall) successfull
  2019-7-2 10:15:10 AM [1562055310307] - info: ChatBot - REST/TEL - (makeCall) REST conversation created { callId: '35873#1631' }

  And this is the log that I received in rainbow_oncallupdated event:

  "key": 1,
  "value": "dialing"
  },
  "id": "35873",
  "conversationId": null,
  "connectionId": "35873#1631",
  "type": {
  "key": 2,
  "value": "Phone"
  },
  "isVm": false,
  "contact": {
  "id": "",
  "_displayName": "2151",
  "name": {
  "value": "2151"
  },
  "displayNameMD5": "350db081a661525235354dd3e19b8c05",
  "companyName": "",
  "loginEmail": "noEmail",
  "nickName": "",
  "title": "",
  "jobTitle": "",
  "country": "",
  "timezone": "Europe/Paris",
  "organisationId": "",
  "siteId": "",
  "companyId": "",
  "jid_im": "",
  "jid": "",
  "jid_tel": "",
  "jidtel": "",
  "avatar": {
  "src": "/resources/skins/rainbow/images/conversations/unknownContact.png"
  },
  "lastAvatarUpdateDate": null,
  "lastUpdateDate": "Z",
  "adminType": "undefined",
  "roles": [
  "user"
  ],
  "phoneNumbers": [],
  "phonePro": "",
  "phoneProCan": "2151",
  "phonePbx": "",
  "phoneInternalNumber": "",
  "pbxId": "",
  "mobilePro": "",
  "mobileProCan": "",
  "phonePerso": "",
  "phonePersoCan": "",
  "mobilePerso": "",
  "mobilePersoCan": "",
  "voicemailNumber": "",
  "emails": [],
  "emailPro": "",
  "emailPerso": "",
  "lastName": "2151",
  "firstName": "",
  "isTerminated": false,
  "language": "en",
  "presence": "",
  "status": "",
  "resources": "",
  "nameUpdatePrio": 0,
  "initials": "?",
  "nickname": "",
  "roster": false,
  "initialized": false,
  "guestMode": false,
  "openInviteId": null,
  "userInfo1": null,
  "userInfo2": null,
  "_id": "2151",
  "temp": true
  },
  "remoteMedia": 0,
  "localMedia": 0,
  "isEscalated": false,
  "startDate": "2019-07-02T08:15:10.308Z",
  "isInitiator": false,
  "participants": null,
  "isRemoteVideoMuted": false,
  "isConference": false,
  "avatars": [
  "/resources/skins/rainbow/images/conversations/unknownContact.png"
  ],
  "currentCalled": {
  "contactPhoneNumber": "",
  "contact": null,
  "participantsPhoneNumbers": [],
  "participants": []
  },
  "Status": {},
  "Type": {},
  "Media": {}
  }

  I think that the problem may be that the "currentCalled" property is empty.

  "currentCalled": {
  "contactPhoneNumber": "",
  "contact": null,
  "participantsPhoneNumbers": [],
  "participants": []
  },

  Best regards.

  Alfredo.

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