Dual extension monitoring (OXE CCd)

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Rubén RÍO

• 11. September 2019 14:12

On OXE CCd environment, managers need to choose if their users will be able to use Rainbow with their phisical directory OR their agent directory.

It would be a good feature if both can be selected (never will work simultaneously) or to enable a menu for users, to make them able to select between their two directory numbers wich one of them will be monitored by Rainbow.

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  Jeroen GREVENSTUK

  • 6. November 2020 07:59

  This one could be combined with the feature suggestion: https://support.openrainbow.com/hc/en-us/community/posts/360004425579-Rainbow-and-CCD

  A full CCD agent in rainbow would be a very strong feature for agents that have to work from home.

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  Richard BREUER

  • 10. November 2020 15:29

  Agree! We could use this feature with our customers.

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  Rubén RÍO

  • 10. November 2020 19:01

  Hello Jeroen GREVENSTUK.

  I'm not referring to the use of Rainbow as softphone for CCd environment (which would be great), but for being able to monitor both physical device and agent profile from Rainbow.
  Now, users with phisical set need to choose if they want to use it when they are connected to CCd or not.

  Regards,

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