Top

AUTHENTICATION PROBLEM 07-04-20

Beantwortet

Kommentare

3 Kommentare

  • Brian BIRD

    Hello Antonio

    We experienced the same issue here in Australia with a number of customer OXOs disconnecting from the Rainbow network for many hours. We raised 7 cases with ALE Tech support. We were informed that the Rainbow/OXO PCGs (Public Cloud Gateways) became overloaded. ALE added 7 new PCGs to the network and this seems to have resolved the issue - certainly in Australia.

    We asked a large number of our resellers to disconnect and then reconnect their OXOs to the Rainbow network and they were connecting within 2 minutes.

    We have had no more reports of customer disconnections since the new PCGs were added to the network.

    I hope this helps.

    0
    Aktionen für Kommentare Permalink
  • Brian BIRD

    I should state that this was only occurring on OXOs that were being manually disconnected from the Rainbow network by OXO warm resets or manually disconnecting Rainbow to synchronize newly programed Any Device sets that were created.

    0
    Aktionen für Kommentare Permalink
  • Antonio TESSARI
     
    Thank's
    We found the problem in Italy, part of the EMEA REGION as Rainbow calls it
    0
    Aktionen für Kommentare Permalink

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Sie können immer noch nicht finden, was Sie brauchen?

  • Kontaktieren Sie uns

    Haben Sie eine Frage zu Rainbow? Hinterlassen Sie uns eine Nachricht, um weitere Informationen zu erhalten.

    Kontakt
  • Fragen Sie die Gemeinschaft

    Brauchen Sie Hilfe? Stellen Sie Ihre Fragen in der Community, um Antworten von anderen Rainbow-Benutzern zu erhalten.

    Nachricht posten