Luis ROSALES

1. Community
2. Features suggestions
3. Citrix Support for the Rainbow Application

From V77 is supported:

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• Luis ROSALES
• 22. Oktober 2020 10:25
• 1 Stimme

1. Community
2. Help Assistance & Support
3. Problem with calls

Hello, Could you please explain the scenario?Is it about the application on the mobile, Desktop or Web? (Windows/MAC)What type of call are you referring to (P2P or SIP)?

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• Luis ROSALES
• 26. August 2020 16:04
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. Rainbow Telephony : Rainbow Telephony

Hello,The error you have indicated refers to the fact that the plugin cannot connect to the Rainbow server. Possibly, it is blocked on your PC or on your network (for example the firewall)...   Did...

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• Luis ROSALES
• 24. August 2020 18:48
• -1 Stimmen

1. Community
2. Help Assistance & Support
3. Rainbow - Downgrades are not allowed

Hello, You are probably using an old MSI version and therefore you have the "error". Since several versions of Rainbow, you no longer need to have administrator rights.If the application was instal...

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• Luis ROSALES
• 24. August 2020 16:09
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. Mobile application displaying "Virtual Nomadic" for all callers (OXO)

Hello,What you report is more related to the OXO PBX configuration than to the Rainbow application, because Rainbow will present the information sent by the PBX.

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• Luis ROSALES
• 24. August 2020 15:47
• 1 Stimme

1. Community
2. Help Assistance & Support
3. Escape key does not work when Rainbow is started

Hello, Please check in our community: https://support.openrainbow.com/hc/en-us/community/posts/360009482979-Since-last-update-75-the-ESC-touch-doesn-t-work-in-Windows-application-?page=1#community_...

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• Luis ROSALES
• 20. August 2020 07:46
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. Since last update (75) the ESC touch doesn't work in Windows application.

Hi, We have the fix ready, we are only checking other elements, so it will be available shortly.   In the meantime, you can use this workaround. Deactivate and reactivate the following option in yo...

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• Luis ROSALES
• 20. August 2020 07:45
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. Font size not remembered

Hello, I have tried with my W10 Pro and I can't reproduce it. When I restart the application or after restarting the PC, the settings remain as I had left them. Just in case, could you please check...

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• Luis ROSALES
• 19. August 2020 07:57
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. Since last update (75) the ESC touch doesn't work in Windows application.

Hi Didier, The described issue is known and we already have the fix for the Desktop app.Now, we are working on the Web version so, once finished, we can publish both at the same time. We invite you...

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• Luis ROSALES
• 18. August 2020 12:23
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. Is there a RFP (Request for Proposal) document for Rainbow ?, Please share it...

Hello,What type of request do you want to make?Everything related to improvements or implementations of new services are carried out directly in Feature Suggestions: https://support.openrainbow.com...

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• Luis ROSALES
• 8. Januar 2020 12:49
• 0 Stimmen