Sam BOYD

1. Community
2. Help Assistance & Support
3. Rainbow activation code

This will then provide you with a new activation code however the equipment ID should remain the same.

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• Sam BOYD
• 23. Januar 2022 22:09
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1. Community
2. Help Assistance & Support
3. Rainbow activation code

Hello Emmanouil,you need to click the Reset button, which might be a little obscured as per below: I hope this helps :)

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• Sam BOYD
• 23. Januar 2022 22:08
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. black text

Thank you for the confirmation Baptiste, the ALE Support team informed the same. Have a great weekend :)

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• Sam BOYD
• 5. November 2021 13:42
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1. Community
2. Help Assistance & Support
3. black text

Hi Jamie, I found the same issue and raised a case with ALE, hopefully this will be fixed soon.

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• Sam BOYD
• 4. November 2021 14:19
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. [a few problems] remote fullscreen = 'PLEASE DON'T DISTURB'

Hello Christian,This is a setting within the Rainbow application, Click you profile at the top left, select settings, then untick Do Not Disturb mode in fullscreen. I hope this helps :)

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• Sam BOYD
• 5. August 2021 22:50
• 0 Stimmen

1. Community
2. Features suggestions
3. How to discard unwanted SPAMMING users from Rainbow community?

I have also been getting this spam since Friday

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• Sam BOYD
• 1. August 2021 23:16
• 3 Stimmen

1. Community
2. Help Assistance & Support
3. Still major problems since Rainbow V90 EMEA was launched at several customers

This also appears to be affecting ANZ unable to login on the mobile app here as well. Regards Sam

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• Sam BOYD
• 8. Juli 2021 14:27
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. authentication-failed 1 RequestError: Error: read ECONNRESET

Sorry for my delay in getting back to you I missed the notification :(

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• Sam BOYD
• 5. Juli 2021 13:31
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. authentication-failed 1 RequestError: Error: read ECONNRESET

The issue is the GEOIP location for the turn server you may need to set this manually, where are you based? I can give you the command to use

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• Sam BOYD
• 5. Juli 2021 13:30
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. Can't control Rainbow with Plantronics / Poly 5200 Series

Hi Viktor, I believe with the Jabra headset I needed to turn on softphone control through the jabra client on the pc I could then control calls with my headset. Looking at the poly website they h...

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• Sam BOYD
• 5. Juli 2021 13:28
• 0 Stimmen