Now that we're able to offer a pure Rainbow softphone on Contact Center installations, some customers are asking to have it's agent session controls integrated on CRM Bridge interface. Our specific...
On OXE CCd environment, managers need to choose if their users will be able to use Rainbow with their phisical directory OR their agent directory. It would be a good feature if both can be selected...
Hello, It would be a good feature to be able to record voice calls when using RTC wateway, taking into account that this feature is done from client maybe it's easy to add. Thanks in advance.