Hi Dorian, Good day! Check if the Rainbow application is running in latest version. If the user is in DND mode the calls received will be as missed call notification. If you are still facing any is...
Hi Ellen, Good day! It is not possible to retrieve the call. Instead of immediate transfer. Place the call on hold and transferring the call will be a option. Thank you. Regrads, Ajith G(Rainbow su...
Hello, Please find the below article to manage dial-in conference from the Rainbow side. In case of any issues kindly open a ticket with the support team. Thank you. Regards, Ajith G
Hello, Good day to you!!! Currently we could see that your Rainbow account is not associated under any company. Kindly reset the password of your account using the instruction in below link: How to...
Hi Bjorn, Good day to you. We request you to reach out your company email address or support email address to get your account terminated. Thank you.
Hi Erwin, Good day. you can contact concerned partner about the issue. If you have sufficient information about this issue you can create a ticket to the support team. Thank you. Regards, Ajith G
Hi Dallan, Hope you are doing well. Here is the article to deploy the metadata into the identity provider for SSO: How to deploy Rainbow SAML metadata into the Identity Provider – Rainbow Help Cent...
Hi Christophe, Good day. Is the issue with which type of call? If any further assistance needed kindly reach out support@openrainbow.com with detailed information. Thank you. Regards, Ajith G
Hi Bjorn, Good day to you. We could see that there are multiple admins in your company. You can contact any of them to get your account deleted. Thank you. Regards, Ajith G
Hi Martin, Good day to you. Could you please open a SR with OXE team. They will be assisting you with further on this case. Thank you. Regards, Ajith G