Baptiste CANDELIER

Offizieller Kommentar

1. Community
2. Help Assistance & Support
3. Click to Call applications tierces - Rainbow

Hello Florent, with the Rainbow Desktop application you can define a key combination that will launch a call from any app. You just have to select the phone number, press the key combination define...

• Kommentar anzeigen
• Baptiste CANDELIER
• 15. Mai 2025 08:12
• 0 Stimmen

1. Community
2. Rainbow Releases
3. C2C Teams Extension Donwload links dont work

Hello Guido, can you please share the url of the article where you try to download the Teams connector? Regards,BaptisteRainbow Customer Care

• Kommentar anzeigen
• Baptiste CANDELIER
• 8. April 2025 05:59
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Help Assistance & Support
3. Rainbow sur Mobile

Hello Didier, We haven't any ongoing issue with Rainbow on iOS therefore I would suggest that you open a support ticket so that we can do a deeper analysis of your problem. Regards,BaptisteRainbow ...

• Kommentar anzeigen
• Baptiste CANDELIER
• 20. März 2025 08:32
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Help Assistance & Support
3. Mise a jour 2.149.1.0 non disponible en téléchargement.

Hello Benoit, After a quick check with our operations team, it seems that version v149 was mistakenly available for automatic update for a very short period, and as soon as this was detected, acces...

• Kommentar anzeigen
• Baptiste CANDELIER
• 20. März 2025 07:48
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Help Assistance & Support
3. Incoming calls are silent after updating WebRTC to 3.0.13-191

Hello Guilherme, question answered in your other post https://support.openrainbow.com/hc/en-us/community/posts/25448308689298/comments/25448610954386 Regards,Baptiste

• Kommentar anzeigen
• Baptiste CANDELIER
• 20. März 2025 07:33
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Help Assistance & Support
3. After upgrade the webrtc, call from OXE to rainbow the call present no audio.

Hi Guilherme, From your description it may be linked to an issue that is fixed with next version 3.0.14 that will be available this Thursday. You may confirm the issue is the same if you have in ...

• Kommentar anzeigen
• Baptiste CANDELIER
• 19. März 2025 20:46
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Features suggestions
3. Presence of users in your own company without adding them to your network

Hi Carlo, some new features about presence display inside a company. For the moment, this configuration is only available on request to technical support. I encourage you to send an e-mail to suppo...

• Kommentar anzeigen
• Baptiste CANDELIER
• 19. März 2025 13:33
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Features suggestions
3. Default Newsfeed

Hi all, many thanks to Olivier who gave the correct answer. I'll just add an information, we at support level can make some channel type modification but I have to check what's feasible and what's ...

• Kommentar anzeigen
• Baptiste CANDELIER
• 19. März 2025 13:08
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Help Assistance & Support
3. Hello, which Role Assignement is required to create WelcmomeService with related Welcome Message...

Hello Michael, there is no specific role needed, seems something is not working as expected. Can you please contact your ALE Rainbow reseller so that he can open a support ticket. We need to take a...

• Kommentar anzeigen
• Baptiste CANDELIER
• 17. März 2025 15:45
• 0 Stimmen

Offizieller Kommentar

1. Community
2. Help Assistance & Support
3. Taken Calls are being shown as Missed Calls

Hi Christoph, this should not happen, can you please contact your ALE Rainbow reseller so that he opens a support ticket? We need to make a deeper analysis to understand why this occurs. Regards,Ba...

• Kommentar anzeigen
• Baptiste CANDELIER
• 17. März 2025 15:41
• 0 Stimmen