Baptiste CANDELIER hat einen Kommentar hinterlassen
Hello Didier, We haven't any ongoing issue with Rainbow on iOS therefore I would suggest that you open a support ticket so that we can do a deeper analysis of your problem. Regards,BaptisteRainbow ...
Baptiste CANDELIER hat einen Kommentar hinterlassen
Hello Benoit, After a quick check with our operations team, it seems that version v149 was mistakenly available for automatic update for a very short period, and as soon as this was detected, acces...
Baptiste CANDELIER hat einen Kommentar hinterlassen
Hello Guilherme, question answered in your other post https://support.openrainbow.com/hc/en-us/community/posts/25448308689298/comments/25448610954386 Regards,Baptiste
Baptiste CANDELIER hat einen Kommentar hinterlassen
Hi Guilherme, From your description it may be linked to an issue that is fixed with next version 3.0.14 that will be available this Thursday. You may confirm the issue is the same if you have in ...
Baptiste CANDELIER hat einen Kommentar hinterlassen
Hi Carlo, some new features about presence display inside a company. For the moment, this configuration is only available on request to technical support. I encourage you to send an e-mail to suppo...
Baptiste CANDELIER hat einen Kommentar hinterlassen
Hi all, many thanks to Olivier who gave the correct answer. I'll just add an information, we at support level can make some channel type modification but I have to check what's feasible and what's ...
Baptiste CANDELIER hat einen Kommentar hinterlassen
Hello Michael, there is no specific role needed, seems something is not working as expected. Can you please contact your ALE Rainbow reseller so that he can open a support ticket. We need to take a...
Baptiste CANDELIER hat einen Kommentar hinterlassen
Hi Christoph, this should not happen, can you please contact your ALE Rainbow reseller so that he opens a support ticket? We need to make a deeper analysis to understand why this occurs. Regards,Ba...
Baptiste CANDELIER hat einen Kommentar hinterlassen
Hi Nathan, in your case the best is that you ask your company administrator to contact your Rainbow reseller who can open a support ticket and we will then move your Rainbow account to the right co...
Baptiste CANDELIER hat einen Kommentar hinterlassen
Hello Caroline, in addition to Fazal's answer, you can try our Rainbow Pilot tool which can give you some hints about connectivity issues. In any case, I recommend that you contact your Rainbow r...