How to Find My Logs?

If something goes wrong in Rainbow, don't hesitate to create a support request via Emily. After your ticket creation, our support team can ask you to send your logs files to analyse our issue.
Each Rainbow application has their own logs files. You should send the logs from the client impacted by your issue (Desktop/Web, Android or iOS, Rainbow Microsoft Teams Connector).

Find my logs from Desktop or Web application:

• Click on your avatar on the top right of your application.
• In the menu, click on "Settings".
• In the "About Rainbow" tab, click on "Open Logs".
• Select all the files and send them to the support team.

Find my logs from iOS application:

• Click on your avatar on the bottom right of your application.
• In the menu, click on "About".
• Click on "Send logs by email".
• Send the logs (with a description of them) to the support team.

NOTE:
If Rainbow can’t connect, you just have to shake your device being in the login page, so you will be automatically redirected to the last step.

Find my logs from Android application:

• Click on the menu button on the top left of your application.
• In the menu, click on "Settings".
• In the menu, click on "Advanced Settings".
• Click on "Send log by email".
• Send the logs (with a description of them) to the support team.

Find my logs from Rainbow Microsoft Teams Connector:

• Display Rainbow in Microsoft Teams.
• In the top menu, click on "Send feedback".
• Fill in the form that opens and click on the "Send feedback" button.
• An email with the logs will be opened via your default e-mail application.
• Send the logs (with a description of them) to the support team.