Find my logs from Desktop or Web application:
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- Click on your avatar on the top right of your application.
- In the menu, click on "Settings".
- In the "About Rainbow" tab, click on "Open Logs".
- Select all the files and send them to the support team.
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Find my logs from iOS application:
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- Click on your avatar on the bottom right of your application.
- In the menu, click on "About".
- Click on "Send logs by email".
- Send the logs (with a description of them) to the support team.
NOTE: If Rainbow can’t connect, you just have to shake your device being in the login page, so you will be automatically redirected to the last step.
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Find my logs from Android application:
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- Click on the menu button on the top left of your application.
- In the menu, click on "Settings".
- In the menu, click on "Advanced Settings".
- Click on "Send log by email".
- Send the logs (with a description of them) to the support team.
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Find my logs from Rainbow Microsoft Teams Connector:
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- Display Rainbow in Microsoft Teams.
- In the top menu, click on "Send feedback".
- Fill in the form that opens and click on the "Send feedback" button.
- An email with the logs will be opened via your default e-mail application.
- Send the logs (with a description of them) to the support team.
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