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How to Join Two Phone Calls in a Conference?

2 Comments
Quentin Grabenstaetter
Updated
  1. Rainbow Help Center
  2. Using Rainbow
  3. Phone Call

user.pngTarget Audience: Rainbow User
logo_rainbow_borderless.pngRelated Offers: Business, Enterprise

You can combine two phone calls into one conference directly from Rainbow. Creating a three-party conference allows you to manage double calls but also to facilitate communication with your interlocutors. 

Note: This feature requires a PBX connection. Please contact your company's administratir for more information.

How to Join Two Phone Calls in a Conference?

  1. Active phone calls are displayed at the bottom right of the application.
  2. To transfer a call, you can make a phone call to the desired number. The procedure to follow to make a phone call is presented in a dedicated article.
  3. When you make a new phone call, the current call will be automatically put on hold.
  4. Once the new call is launched, you will be able to transfer the active call to the waiting call using the "Transfer" button.
  5. Once the callers are connected, the call will stop on your side. 
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Note: You can also create a conference from an incoming call. All you have to do is accept an incoming call when you are already online. The procedure to follow to accept an incoming telephone call is presented in a dedicated article.
The current call will be put on hold and you can merge the two calls into one conference.

How to Join Two Phone Calls in a Conference?

Warming: You should be an "Early Adopter" to benefit from this feature on your mobile.

  1. Coming soon.
transfert_incoming_android2.png  

Comments

2 comments

Date Votes
  • Brian BIRD

    Is there a way to take the call back out of the conference without losing the calls? At the moment the only way I can see to do this is to press the Conf button on the handset.

    1
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  • Quentin Grabenstaetter
    • Edited

    Great Feedback! For the moment this use case is not taken into account by Rainbow.
    Perhaps you could post a "Feature Suggestion" in the Community and add the link in this conversation?

    0
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