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How to Manage an Incoming Phone Call?

1 Comments
Quentin Grabenstaetter
Updated
  1. Rainbow Help Center
  2. Using Rainbow
  3. Phone Call

user.pngTarget Audience: Rainbow User
logo_rainbow_borderless.pngRelated Offers: Essential, Business, Enterprise

You can answer a phone call directly from Rainbow. An incoming call can be accepted or rejected with a simple click. 
Depending on your configuration, you can use your office phone, mobile phone or even your computer to chat with your interlocutor.

Note: This feature requires a PBX connection. Please contact your company's administrator for more information.

How to manage an Incoming phone call?

  1. When an incoming phone call is detected by Rainbow, a notification offers you 3 possibilities to manage this call.
  2. The "Answer Phone" option allows you to accept the call. You can use your predefined device to converse with your interlocutor. 
  3. The "Voicemail" option allows you to reject the call and direct the caller directly to your voice mailbox where they can leave a message.
  4. The "Send a message" option allows you to reject the call by adding an instant message to the caller. As with the "Voicemail" option, your call partner can also leave you a voice message.

The "Send Message" option is only available when the caller's number is known to Rainbow. The association of the caller's number and a Rainbow account is indeed necessary to send an instant message.

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How to manage an incoming phone call?

Warming: You should be "Early Adopter" to benefit from this feature on your mobile.

  1. When an incoming phone call is detected by Rainbow, a window offers you 4 possibilities to manage this call.
  2. The "Answer Phone" option allows you to take the call to your mobile in Rainbow. 
incoming_call_android1.png incoming_call_android2.png
  1. The "Voicemail" option allows you to reject the call and direct the caller directly to your voice mailbox where they can leave a message.
  2. The "Send a message" option allows you to reject the call by adding an instant message to the caller. As with the "Voicemail" option, your call partner can also leave you a voice message.
incoming_call_android3.png incoming_call_android4.png
  1. The "Transfer" option allows you to reject the call and redirect it to one of your Rainbow contacts.
incoming_call_android5.png  

Note: The caller's name appears on the notification if the incoming number is linked to a Rainbow account, if the number is recognized by the PBX or if the number is entered in an LDAP directory in the Cloud.

Comments

1 comment

Date Votes
  • Alex JOST
    • Edited

    Note: The caller's name appears on the notification if the incoming number is linked to a Rainbow account, if the number is recognized by the PBX or if the number is entered in an LDAP directory in the Cloud.


    I installed estos metadirectory and created a  LDAP Server. It works fine with the ALE Desktop Phone but not inside the Rainbow Apps.

    any ideas?

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