New Features
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CCD
- This version is provides CCD features: Login/logout button and during Agent session Wrap-up and Withdraw button with reason list selection.
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US 911
- The US 911 location confirmation pop-up window is displayed in Teams and can also be accessed via a button (for the US only).
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Directory
- It is now possible to make a call using the alias entry (internal number) of a contact from the Business Directory.
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Presence
- You can now set your Rainbow status to DND directly within Teams with a dedicated button.
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E-Learning
- You can now access to the E-Learning videos directly from Teams with a dedicated button. For the time being, all the videos according to your licenses and services are available. An evolution planned for Rainbow version 126 will display only videos dedicated to Teams.
Main Fixes
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Call log
- On the phone icon in the call history, all the numbers of a user with several phone numbers are now displayed correctly.
- The "add to personal directory" icon that sometimes appeared instead of "add to favorites" has been corrected.
- Fixed a problem where, in some cases, the call log could not be retrieved and was displayed as empty.
- Call log date format is now inline with Windows settings.
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Call
- Fixed issue "unable to retrieve rainbow contact from contact id type" when calling a contact from a search result.
- Enter key was not accepted to launch a call, it's fixed now.
- Fixed issue where it was not possible to switch routing to Computer mode after using routing to Work Mobile.
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Voicemail
- Fixed issue of fast forward in a voicemail.
- Tooltip on voicemail icon was missing.
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Directory
- Fixed issue where in some cases PBX contacts where not displayed in search result.
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