Top

Search the Help Center

Browse the Knowledge Base

Why does a new installed WebRTC gateway not connect ?

Baptiste CANDELIER
Updated
  1. Rainbow Help Center
  2. Troubleshooting
  3. WebRTC gateway

Issue

After creating a new company with a connected PBX, the configured WebRTC gateway does not connect to Rainbow Cloud.

Root Cause

This issue can be linked to the company state which might still be in "initializing" state. 

How to fix the issue

  1. As a BP, I'll have to create the first administrator account for this company.
  2. This user must log in at least once for his company's status to become "active".
  3. After that, the WebRTC gateway should connect. 

Comments

0 comments

Article is closed for comments.

Was this article helpful?
0 out of 0 found this helpful
Keep informed of updates!
Be informed by email of any new comment or update to this article
Share this article!
Do you find this article interesting ? Share it on social networks.

Still can't find what you need?

  • Contact Us

    Do you have any question about Rainbow? Leave us a message to get more information.

    Contact

  • Ask the Community

    Do you need help? Ask your questions to the Community and get answers from other Rainbow users.

    Post message