Rainbow Softphone mode

What is Rainbow Softphone mode?

This new Rainbow Softphone GUI is designed to be more efficient and address telephony user with a less disruptive experience. Until now, these "telephony-only" users have used the standard graphical interface, but with a few gray areas for unified communications functions not available in their profile.

The new softphone GUI is divided into 6 areas to meet the needs of a telephony-only user.

• 3 areas with a look & feel similar to UC GUI

On the left Rainbow blue bar with e.g. selection of Contact menu, Calls menu, Admin menu (for admin accounts.

Profile bar is now bottom left (access to user settings).

Telephony bar is bottom right (access to call forward, silent ringing, ...).

• Global view (telephony features) is reorganized in 3 areas

Right panel : Telephony panel (incoming call notification, ongoing calls).

Central panel : contact list, call history, supervision console.

Left panel : static widgets (Speed dial, Group Calls, CCD agent).

The new UI makes a focus on telephony features when the window is reduced:

• Priority is given to the telephony right panel.
• Phone calls and dial pad stay always easily accessible.

Detailed description:

Telephony Panel

Active calls (answered) are presented at the top of the panel.

An active call in conversation is highlighted with a blue border.

Incoming calls a presented from the bottom to top.

Call card

The call card contains:

• Contextual action buttons:
  • Hold / unhold
  • Transfer
  • 3 party Conference
  • Hang-up / Release
  • Record
• Displayed information:
  • Caller name
  • Call duration (or waiting time)

Dialing area

Dial pad button

Free dialing field

Mute button

DTMF button

Profile bar and Telephony bar

Profile bar:

• Access to user profile settings.
• Change your routing setting (Computer / Office Phone).
• Manage Audio settings (Headset, Microphone/Speaker).

Telephony bar:

• Change your forward setting or Call routine (Rainbow HUB).
• Activate Silent Ringing (OXE).
• Activate Secret call (OXE).

Central Panel :  Contact List, Call History List

In the central panel you can display either your contacts or the call history. In both cases you'll have on each contact/call entry a call button and the possibility to open the contact details.

From the contact details, click on the call button and select the phone number to initiate a call.

Static widgets (left panel)

In this space you'll find the the widgets to manage:

• Favorites
• Speed dials
• Group calls
• Supervision group
• CCD

This panel is not displayed when the window size is reduced. A new HOME icon in the left-hand bar makes this section visible in place of the Call history/Contact area.

Configuration

Two steps are required to activate the user interface in softphone mode. First, at administrator level, the user must be configured with the telephony profile, and only then can the user choose softphone mode in their Settings, Appearance menu.

Profile configuration

As the company administrator, in the list of members, select a user and change the configuration of his Permissions a profile where IM, Video calls and Screen sharing are not allowed like the Telephony or Telephony and Rainbow audio profiles.

User Configuration

Once the administrator has applied the telephony profile, it is recommended that you exit and restart the Rainbow Desktop application or refresh the Rainbow browser page before accessing the User Settings menu.

From the User Settings menu, select the Appearance submenu and choose the Softphone Mode option.

The page will automatically reload at this point to display the new user interface.

Troubleshooting

A few reminders about log recovery :

• For Rainbow client logs consult the dedicated article.
• For WebRTC gateway logs see the dedicated article on recovering mpcollect logs and sip logs (mpndump).
• In addition to Rainbow client logs, for web client the Browser logs can be very helpful. 
• Another easy way for the end user to recovery the Rainbow client logs is to use the Report a problem feature.