New Features
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User experience
The search engine is optimized by allowing the user to select the type of result (people, bubbles, channels, text messages or companies) before entering characters. This avoids sending queries to the server when they're not needed. -
User experience
The user is prompted to free space when the file storage is almost full, preventing from sending or saving files. -
User experience
Web/Desktop IM pop-up duration can be set by default by an administrator or configured by user for more flexibility. User can close the notifications while they are displayed. -
User experience
New settings in the profile templates allow to customize the Rainbow User menu: "Download the Rainbow app" can be disabled (this modifies the email generated at the account creation) "Rainbow store" access can be disabled. "Help Center" access can be disabled "What's new" option can be disabled. -
Conversations (Licenses: Hybrid & Voice offers)
As already available for bubbles, it's possible to join a P2P call on a device and to switch on another one, on the same way. -
User experience
During a Rainbow conversation , the Rainbow application prevents the user's machine to go in sleep mode, and the screen saver to be activated, avoiding any risk to lose control on the conversation. -
User experience
In Rainbow conference, the user benefits from the support control of audio devices with the same level of service as when in a Rainbow P2P call (List of Devices supported : Plantronics, Jabra, Sennheiser, Konftel, Alcatel-Lucent Series headset AH 22 M, AH80, AT 10, Alcatel-Lucent Premium Deskphone 8058s/8068s/8078s, ALE-300/400/500, and ALE-20h/30h.) -
User experience
In Rainbow Office mode, the user can decide if an incoming call pop-up is raised in Rainbow when taking the call on the deskphone. This option is modifiable in the user's settings. -
Innovation (Licenses: Enterprise, Voice Enterprise)
Bubble owner and organizer roles can create and publish polls in bubbles to collect easier and more efficiently the feedback from the bubble audience, access their detailed results. (1 to 20 question maximum per poll, 20 answers maximum per question, anonymous or not). The creator is able to edit and suppress a poll in addition to other actions, while the other organizers are able to publish, clone, and see detailed results only. Everyone in the bubble can vote. -
User experience (Licenses: Voice offer)
Actions that can be defined for each routine are split in 2 groups: "actions in this routine" and "other available actions" when at least one action is enabled, or "No actions in this routine" and "Available actions" when no action are selected. -
User experience
In companies or organizations with auto-accept enabled, when looking for a contact via search, and after opening the contact details, the presence is now automatically visible, avoiding the user to explicitly do the “Add to my network” action. This evolution only automates this “Add to my network” action and leads to the same behavior as before with the other person being added to the contacts, and with bi-directional presence visibility. (Reminder: the auto-accept mode must be requested to Rainbow CCare through a ticket). -
User experience
The owner of a bubble can promote easily all current bubble members to organizers at the bubble creation or at any time. -
User experience
In addition to the "tel" uri to make a call "tel://number", the option "callto" is added during the setup the Desktop to trigger a makecall from another application. -
Cloud Telephony (License : Voice offer)
The name of a supervision or a speed dial phone key can be customized. -
Cloud Telephony (License: Voice offer)
Overflow or Forward on a customizable voice prompt are available for Hub users in context of busy or no answer. - Cloud Telephony / Hybrid Telephony(License: Softphone offer) A new Softphone V3 is available, with a renewed user interface dedicated to telephony users.
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Hybrid Telephony (License: Hybrid offer for users belonging to an OXE)
An Attendant is able to toggle the ringing state of the main Deskphone of a supervised Rainbow user (mainly for a silent ringing usage). -
Hybrid Telephony (License: Hybrid offer)
The addition of a PBX call from a P2P Rainbow call or a bubble is now depending on a flag set per user and can be restricted as follow: Allowed for all / Internal / National / Not allowed. -
Hybrid Telephony (License: Business, Enterprise, Attendant)
Teams application offers Rainbow supervision feature which allows users to join or exit (if authorized) every group they belong to. An indicator displays if the user is in or out of the group and how many users are currently in the groups. Supervised incoming calls are notified and can be picked up directly from a popup. -
Hybrid Telephony (License: Business, Enterprise, Attendant)
A Rainbow user with manager role is able to delegate their incoming phone calls to one or several Rainbow users with assistant role. During this delegation, the manager is notified silently (Web) only of these calls and they are presented to Assistant(s) as Supervised calls, Assistant(s) can pick up these calls. -
Hybrid Telephony (License: Hybrid offer)
It's possible now to configure an internal number in the immediate forward on overflow "Forward on cloud connection issue". -
Infrastructure & Serviceability (License: Voice offer)
Realtime information on the Rainbow Hub Queues about (1) the available members, (2) the ongoing calls (number & ongoing duration) and (3) the queued calls (number & waiting time), is displayed dynamically directly on the group calls. -
Infrastructure & Serviceability
At deployment of Rainbow Desktop, if user data are compatible with (telephony only profile), the softphone V3 view can be preselected and then automatically applied by using the option /ForceSoftphone. -
Infrastructure & Serviceability
The electron engine in the Desktop app has been upgraded in version v28. Mac: This version of electron doesn't support MAC OS 10.13/10.14.
Main Fixes
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Crash
Desktop could crash when user undocked their station. This issue has been fixed by adding some protection particularly in case of network connection changes. -
Security
Fixed potential vulnerabilities of a headset driver & Outlook plugin. -
SSO
There was a case where users couldn't connect through SSO. It is fixed now, an intermediate popup was not taken into account and this prevented to go further.
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