How to Launch External Applications while Incoming Call?

Comments

8 comments

  • Avatar
    Marco GELATI

    Hi Quentin,

    in example posted there is an error on "custo.manifest", in fact you have insert

     "extension-points" :

    Marco

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  • Avatar
    Samuel DIRN

    Hi, even with this correction I don't succeed to make it work....

    help appreciated

    Sam

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  • Avatar
    Quentin GRABENSTAETTER

    Hello Marco,

    Thank you for your comments! I have updated the attached archive.

    Samuel, I saw your request for help on the Community.  Let's continue this conversation over there.

    Regards,

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    Mikail YARDIMCI

    Hi, could we also add Name, Surname and email address as a value for the CTI Application?

    Is it also possible to choose when external App will appear, during ringing, during call, after the call etc...

    Thank you very much,

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  • Avatar
    Quentin GRABENSTAETTER

    Hello Mikail,

    Thanks for your comment. Feel free to use the Community to suggest an improvement! 

    Your feedback will be reviewed by the product team.

    Regards,

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  • Does this feature work with the Essential user license or Business license is requested for it to work?

    Regards,

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    Claire DECHRISTE

    Hello,

    It works with Essential user profile as shown in the feature list document:

    Information can be found here:

    https://support.openrainbow.com/hc/en-us/articles/115001057424-Rainbow-Feature-List-and-Applications

    Best regards,

    Claire Dechristé

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    Mikail YARDIMCI

    Hi Quentin, could you please investigate if it's possible to enhance this feature for Chats and Calls...? I would like to transfer this information's into the contact in Salesforce or any crm for example:

     

    use case: You are supporting a customer or partner through Rainbow and you want to push the chat or the call duration into a crm tool like sfdc by clicking on the chat or call or whatever. from my point of view it should work the same principle cause you have the mailadress of the user and could push the text into his history:

     

    here an example of the usecase:

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