Note: Troubleshooting articles are only available in English.

Issue description:

When I access to my settings the Audio/Video section is empty.

Root cause:

Rainbow has not detected your audio device and camera because they may be disabled on the PC or an antivirus program blocks access to these devices.

How to fix the issue:

Check into your Windows® settings if the audio device or camera are disabled.

Check if your antivirus program has an option to prevent the access to the audio and camera devices and change it to allow the access.

You may need to contact your IS/IT administrator to fix this issue.