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No call control from Sennheiser headset

Nathalie KAYSER-MARCHAL
Updated
  1. Rainbow Help Center
  2. Troubleshooting
  3. Audio/Video

Note: Troubleshooting articles are only available in English.

Issue:

no call control from Sennheiser headset (answer call, Hangup call and mute sync).

Root Cause:

Sennheiser headset is designed to work together with another Software.

How to fix the issue:

it is required to install Sennheiser Headsetup Pro when using a Sennheiser headset with softphones. To keep a full integration between Rainbow and Sennheiser, the Rainbow application requires to be registered to Headset Pro when starting up. This software is free and available here:
https://en-us.sennheiser.com/headset-software-pc

The Rainbow application will be displayed in HeadsetupPro->Settings->Softphone-> Default Softphone

 

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