Note: The article in English is the reference for the other languages.
This applies only for OmniPCX Enterprise Multi-tenant (Centrex).
When making the phone association to a Rainbow account, the user's phone list is empty. Not a single phone is available in the list of devices.
At connection Rainbow checks if the PBX is configured as Centrex (Multi-tenant) or not. In Rainbow a Centrex PBX must be of type OTEC-S therefore if the PBX has been created as OXE in Rainbow it will not be managed correctly and as result not a single phone will be available for Rainbow account association.
How to fix the issue
Today this is not a bug but works as defined. OXE Centrex (Multi-tenant) is only working with Rainbow if defined as OTEC-S in Rainbow.
Reminder: OTEC-S implies that this PBX is shared by several companies and that each prefix range is associated with only one company.
Workaround: Declaring a Centrex OXE in Rainbow as OTEC-S can be used for test/demonstration purposes, but be aware that you can only have one prefix range for this company.
Solution: Our product line manager has agreed to add support for this customer configuration (OXE Centrex used by one company). An improvement will be made to be able to declare an OXE in Rainbow and connect a Centrex OXE to it that will only be used by one company; All devices regardless of the prefixes configured in the PBX will be available for the association of Rainbow accounts in that company.