Congrats! You've made it to the last chapter, champ! ! We've seen many functions but we've saved one of the most interesting for the end... The management of your Phone Calls!
We will see how Rainbow enables you to make and take Phone Calls. The main advantage is that you can call anyone without worrying about whether they have a Rainbow account or not.
Unlike the other types of calls in Rainbow (Web Call & Web Conference) which travel over the Internet, Phone Calls use the telephony network. Let's take a closer look at how to take advantage of these features...
The above plan will help you track your progress.
How to Make a Phone Call ?
Rainbow can interface with your corporate telephony system to allow you to manage your Phone Calls through your computer! Depending on your Company administrator's choices, this interfacing can take many different forms...
Select the device to use to manage your Phone Calls.
Choose which device to use :
To begin, you will have to choose which device to use to make or take Phone Calls.
- Click on the Telephony icon to the right of the search bar.
- In the menu, choose the phone you'd like to use from the drop-down menu. Your choice will indicate which device will be used to start the call with.
- The main phone modes (Computer, Office Phone and Other Phone) are described below:
Computer :
Make and take your Phone Calls with your Rainbow applications.
Office Phone :
Make and take your Phone Calls with your deskphone.
Other Phone :
Make and take your Phone Calls with a phone of your choice, displaying your business phone number to your callee.
Other modes can be added to this list. These are actually "Other Phone" configurations pre-programmed with the phone numbers available in your Rainbow profile.
Initiate a phone call:
There are different ways to initiate a Phone Call in Rainbow. Once the call has been launched or accepted, the conversation will be initiated on the previously chosen device.
Make a Phone Call from the profile of one of your contacts.
Dial a phone number to start a Phone Call.
Accept an incoming Phone Call.
Manage your Phone Call :
Perfect! Now that a Phone Call is in progress, let's take a look at the features Rainbow has to offer.
Handle Multiple Calls at Once :
Now let's see how Rainbow can help you deal with dual calls.
- Your active call has a blue background in the tab on the left side of your screen and is labelled "Telephone Call".
- Click on the phone number of a Rainbow user to start a new Phone Call. Simply launch the call to put the first one on hold.
- You can also use the search bar to dial a phone number.
The behavior will be the same if you accept a call from a new caller while you are already online.
Start a new Phone Call even if you are already online.
How to Manage Multiple Phone Calls ?
Manage multiple calls with advanced phone features :
Now that you've mastered the basics of Phone Calls, let's see how Rainbow handles multiple Calls.
Key Takeaways :
- Phone Calls allow you to contact people who do not have a Rainbow account.
- You can use your deskphone and enjoy all the benefits of Rainbow on your computer at the same time.
- The management of telephone calls is improved by, for example, caller identification or the click to call function.