On Monday 07/09/2020, we will perform some upgrade activity to release Rainbow Version 76.4.
These operations will be carried out in several steps per region in order to ensure the best possible quality of service.
Do you have any doubts about the region you are concerned about? More details 🔽
Remember that the region of the Rainbow Company prevails, not the Rainbow user's region.
🕘 Time slots: Monday, September 07, from 09:00 to 10:00 CEST
- Release of Web application - Version 2.76.4
- Release of Desktop applications Win - Version 2.76.0
- Release of iOS application - Version 1.76.3
- Release of Android application - Version 1.76.2
- Release of Room application - Version 1.1.0
🕘 Time slots: Monday, September 07, from 21:00 to 22:00 CEST
- Telephony services may experience some troubles during the upgrade.
- - - - - - - - - -
🕘 Time slots: Monday, September 07, from 21:00 to 22:00 CEST
- Release of Web application - Version 2.76.4
- Release of Desktop applications Win - Version 2.76.0
- Release of iOS application - Version 1.76.3
- Release of Android application - Version 1.76.2
- Release of Room application - Version 1.1.0
- Telephony services may experience some troubles during the upgrade.
📝 Here are the versions of the different components that build the solution at upgrade:
|
Rainbow Version 76.4 |
|||
|
Web |
2.76.4 NEW |
iOS |
1.76.3 NEW |
|
Desktop Win |
2.76.2 NEW |
Android |
1.76.2 NEW |
|
Desktop Mac |
1.74.1 |
WebRTC Gateway |
1.75.3 |
|
Room |
1.1.0 NEW |
|
|
*Please note that application versions may change until the update.
|
Rainbow Connectors |
|||
|
C2C Teams Extension: Smart-App |
1.70.6 |
C2C Teams Extension: Power-App |
1.4.8 |
|
C2C Google Extension |
1.7.10 |
CRM SFDC Connector |
2.0.13 |
|
CRM Service Now Connector |
2.4 |
CRM MS Dynamics Connector | 2.4 |
*Please note that application versions may change until the update.
Comments
3 comments
Good Morning,
A constant complaint again last night regarding the system upgrade. On your email it stated the following:
The upgrade to start FROM 21:00, my clients lost connectivity @ 20:15.This has happened on the last 3 upgrades with the work being carried out early.
This has caused problems with staff having to leave work early as their RV connection is lost.
Could we ensure that future upgrades are carried out at the allotted time as advertised.
REGION: APAC, EMEA, DE, ANZ
🕘 Time slots: Monday, September 07, from 21:00 to 22:00 CEST
HI Quentin
Thank you for your reply.
As stated my clients have no issue with the upgrades we just need to ensure that the timings are correct. Some customers work around the upgrade but if these are not correct it causes unnecessary aggravation all around. If you could post GMT on your updates that would be helpful as i forward them onto my customers who are potentially going to be affected.
Hello Paul,
Thanks for your comment. I confirm that the update started at 9pm as indicated in this notification.
However, the Rainbow application experienced some troubles between 8:00 pm and 9:00 pm. The disconnections you encountered seem to be related to this incident.
Drop me a line if I can do anything else for you.
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