Rainbow is currently experiencing some issues. You can follow updates to this outage in real-time below.
Timeline:
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Wednesday, November 18, 2020 - 16:30 CET After continuously monitoring the Rainbow infrastructure we confirm that all services have been operational since 15:49 CET. Root Cause Analysis to come. |
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Wednesday, November 18, 2020 - 15:55 CET All Rainbow Services are now operational. We continue to monitor the infrastructure and verify the stability. We will inform you as soon as the outage is close. |
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Wednesday, November 18, 2020 - 15:40 CET Users are currently retrieving their Telephone features. These features are already available for most Rainbow users. We will inform you as soon as Rainbow Services are fully restored. |
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Wednesday, November 18, 2020 - 15:25 CET We are continuing the gradual restart of services. The latest disruption concerns telephone services, which should be operational soon. |
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Wednesday, November 18, 2020 - 15:05 CET We are restarting the services and users should be able to connect and use Rainbow services soon. Please note that several services can be provided in degraded mode (Telephony services, Conferences, etc.). We continue to work to restore full service. |
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Wednesday, November 18, 2020 - 14:45 CET The switch between data centers is still in progress. Following services are still degraded:
Our entire team is focused on restoring services as soon as possible. |
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Wednesday, November 18, 2020 - 14:35 CET The problem seems to be linked to a specific datacenter in the EMEA region. We try to mitigate the incident by routing traffic back to another datacenter in EMEA while progressively restarting the impacted servers. |
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Wednesday, November 18, 2020 - 14:10 CET Rainbow Services are currently experiencing some trouble for user connected in EMEA Region. Users of other data centers (APAC, NA, CALA) may encounter troubles with some features due to this EMEA outage. Do you have any doubts about the region you are concerned about?More details 🔽
Remember that the region of the Rainbow Company prevails, not the Rainbow user's region. |
Comments
4 comments
In my opinion, there are still problems.
If I forward an image, the receiver gets a message "This message has been deleted" ... but in my screenshot I see that the receiver has blue flags !!!
Tried the same and it's working for me. (Germany)
Customers are still reporting issue's today 19/11/2020.
When will this be finished ?
Hello Jim,
I confirm that all services are operational since yesterday 15:49 CET.
However, it seems that a tiny part of the PBXs remained disconnected after the incident. To solve this issue, I invite you to reconnect the Rainbow agent from your OXO or OXE equipment.
Feel free to open a ticket if you need assistance on these actions.
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