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Why does Rainbow display "no communication device found" for the video configuration ?

Baptiste CANDELIER
Updated
  1. Rainbow Help Center
  2. Troubleshooting
  3. Audio/Video

Issue

When I open Rainbow's audio/video settings no Webcam is displayed. I'll have the message: "Unfortunately, no communication device were found."

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Root Cause

This can be linked to the Windows 10 edition installed on your PC. If it is Edition N or KN then you'll get this issue.

Check your Windows 10 edition under Windows Settings / About

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How to fix the issue

To fix this issue you'll need to download and install Microsoft "Media Feature Pack for N and KN versions of Windows 10"

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Restart the PC after installation, now you should see the Video device in Rainbow's settings.

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