- the WebRTC gateway works with version 1.73.x or higher.
- is installed on a VM or a standalone PC.
- is installed in one of the 35 countries listed at the end of this article due to export control regulations.
You can still upgrade your WebRTC gateway by downloading the Software from MyPortal.
How to perform this upgrade in this case is described in the article WebRTC gateway upgrade guide.
This article describes the steps to perform a remote upgrade of a WebRTC gateway.
How it works:
We are working on a solution to automate this but in the meantime we are doing our best to manually flag the WebRTC gateway with the option to update on a regular basis.
New Version availability display
When a new version is officially released then the Rainbow administrator (BP Operation Role) will see in the PBX list view that a new version is available for the WebRTC gateway.
Start the software upload to the WebRTC gateway
Go to the Equipement information / Connection tab to see the remote upgrade option
By clicking on the Upload button you will start the upload of the WebRTC gateway new version into the Upgrade folder of your WebRTC gateway. Because The WebRTC Gateway Software is subject to export control regulations you'll have to accept the Specific Terms and Conditions before the upload can start.
Once accepted the upload automatically starts
In this case, after xx seconds a "Abort" button will be displayed. Clicking it will cancel the current download process and you can simply restart it.
Launch the upgrade
When the transfer is done you can start the upgrade by clicking on the upgrade button.
And confirm that you'll perform the upgrade now. This will trigger the same action as the command mpupgrade --now
The upgrade process starts
Upgrade in progress
Reboot of the WebRTC gateway
When the WebRTC gateway has rebooted and is again connected to Rainbow you'll see the WebRTC gateway status as "Running" with the latest version
* The current status is that some standalone PCs do not boot after a reboot without a connected display or keyboard. Therefore, these WebRTC gateways are excluded from the remote update.
Countries where this feature is available
All European Union countries (27) will have access to this feature + 8 other countries as in the table below:
| European Union | |||
| Austria | Estonia | Italy | Portugal |
| Belgium | Finland | Latvia | Romania |
| Bulgaria | France | Lithuania | Slovakia |
| Croatia | Germany | Luxembourg | Slovenia |
| Cyprus | Greece | Malta | Spain |
| Czech Republic | Hungary | Netherlands | Sweden |
| Denmark | Ireland | Poland | |
| Other Countries | |||
| UK | Canada | Australia | Japan |
| Switzerland | USA | New Zeland | |
| Norway | |||
Comments
7 comments
we need this feature as soon as possible in Germany!
Can i also join the beta test group ?
It does not even display the availability of a new version for us in Bahrain
Hi Roberto, Hi Jim, Hi Jayanthe,
Remote upgrade is now available world wide:
- for the 35 countries listed into the article with remote upgrade possibility
- all other countries only new version availability display
I tried the remote upgrade process of WebRTC, but it doesn't work from version 1.75.xxx. Only from version 1.76.xxx and higher.
The process of upgrade from 1.75.xxx stoped on the pending status in WebRTC GW. The .iso image include .md5 was copy right to folder upgrade.
This message is notrelevant.
NEW : This feature is available worldwide as of October 19 if the WebRTC gateway meets the following conditions:
- the WebRTC gateway works with version 1.73.x or higher
- is installed on a VM or a standalone PC
- is installed in one of the 35 countries listed at the end of this article due to export control regulations.
Petr Halberstat Alcasys
Hi Petr,
please open a support ticket. Add the mpcollect --all logs to the ticket please.
Regards,
Baptiste
Good morning,
I have tried this feature on my own test environment and it is a real good addition to the features offered to make live easy.
Now in my real enthusiasm I told this to the administrators of two customers who do the maintenance by them selves.
As they are responsible for their own environment and the outage of the equipment this feature would be really welcome to give them the possibility to easy upgrade the environment once there is a new version of WebRTC Gateway software.
There will always be a reason to not do the latest upgrade perhaps because the OXE/OXO on site is not in the correct software version, but that is another discussion, but for them to be in control of their own site would be great.
Is it possible to add this role not only to me as BP Operation, but also to the customer administrator ?
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