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Incident on Wednesday, October 13, 2021

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21 comments

  • Kévin Lemonnier

    OVH is down.

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  • Jeroen VANDEKERCKHOVE

    do we need to restart the webRTC ? 

    link with hybrid PBX is offline

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  • Quentin GRABENSTAETTER

    Hello Jeroen,

    Many PBXs are reconnecting simultaneously. This is probably why your services are not yet fully back online.

    You can indeed restart your WebRTC Gateway to help it reconnect faster.

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  • Dallan STEVENSON

    The problem seems to be the pbx agent not connected, as i can see webrtc connected for all companies in equipment section

    but restarting the pbx agent doesnt do anything yet

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  • Jeroen VANDEKERCKHOVE

    after reboot still the same, clients can not call.

    mpcheck is all ok/green

    what else can we do to force reconnect?

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  • Jeroen VANDEKERCKHOVE

    effect in rainbow app:

    same on mobile phones

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  • Jeyamurugan NAGARAJAN

    Yes - Same is happening for us with one of our customers ACA (AsiaPasific) - Telephony services yet to be restored even after restarting the WebRTC and RainbowAgent Restart has no response as said by Dallan 

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  • Jeyamurugan NAGARAJAN

    WebRTC status is not connected 

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  • Quentin GRABENSTAETTER

    Restarting the agent may help as it sends a new request to the Rainbow server.

    However, as noted in the 12:10 update, the large number of systems attempting to reconnect simultaneously creates a queue.

    We are working to resolve this queue as quickly as possible.

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  • Jim VERTÉ

    Quentin,

    any update as still 0 of our customers can use the rainbow telephony service.

    Rebooting the rainbow agent in the pabx doesn't help.

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  • Pascal TERNARD

    Hi,

    we see PBXs connecting slowly and there is latency with a large queue.... We are currently working to optimize this time and decrease reconnexion times

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  • Jeroen VANDEKERCKHOVE

    still none of our tele-workers can call over rainbow since this morning +/-9h

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  • Jim VERTÉ

    Pascal,

    OXE are back connected but 0 OXO's  this time.

    When you start the queue of the OXO & OCE ?

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  • Pascal TERNARD

    it is started.... I will check if some others OXO are connected

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  • Jim VERTÉ

    OXO & OCE are starting 1 by 1 to connected to the services now

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  • Jeroen VANDEKERCKHOVE

    there was just a new hickup in the connection between webRTC and the rainbow service?

    But after 5min it was back online

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  • Santina RANGHETTI

    me too, it was offline for few minutes.

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  • Jeroen VANDEKERCKHOVE

    Any update on what happend last week?

    How to prevent in the future?

    Official detailed communication from Alcatel for such serious outage?

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  • Quentin GRABENSTAETTER

    Hello Jeroen,

    The root cause analysis is available since the last update of the article late Friday morning. If you are subscribed to the section, you should have received an email notification as soon as it was published.

    I hope the above is useful to you.

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  • Jeroen VANDEKERCKHOVE

    Dear Quentin,

    Do you mean only this block?

    Is this what you mean with enough communication for an serious outage?

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  • Quentin GRABENSTAETTER

    The corrective measures are based on the complete analysis available above. We are sorry if this information is not sufficient for you.

    We recommend that you contact your Rainbow reseller or Alcatel sales representative for more information.

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