Configure call recording

This article allows resellers to configure call recording when enabled on Cloud PBX.

Call recording is defined at several levels:

• Cloud PBX level, by selecting the calls for which the voice prompt for call recording will be played: see: Configuring call recording at Cloud PBX level
• Hunt group level, by selecting the calls that will be recorded for the hunt group: see: Configuring call recording at hunt group level
• Company member level, by selecting the calls that will be recorded for the company member: see: Configuring call recording at company member level
  For company members belonging to hunt groups, call recording configured at hunt group level applies.

The calls that can be selected at each level are: all calls, internal calls only, external calls only, or no call.

The predefined voice prompt informing callers that their call will be recorded can be customized: see: Customize general voice prompts.

Configuring call recording at Cloud PBX level

1. From the Rainbow administration interface, click on Customer companies at the bottom of the left panel.
2. In the customer list, click on the name of the target customer company.
3. In the left panel, click on Communication.
4. In the right part of the window, click on the Comm. Servers tab.
5. Click on the target Cloud PBX.
6. In the pop-up window which opens, select the Call settings tab.
7. In the Call recording field, select the calls for which the voice prompt for call recording will be played: all calls, internal calls only, external calls only, or no call.
8. Click on Apply.

Configuring call recording at hunt group level

1. From the Rainbow administration interface, click on Customer companies at the bottom of the left panel.
2. In the customer list, click on the name of the target customer company.
3. In the left panel, click on Communication.
4. In the right part of the window, click on the Groups tab.
5. Click on the target hunt group.
6. In the pop-up window which opens, select the Information tab.
7. In the Call recording field, select the calls that will be recorded for the hunt group: all calls, internal calls only, external calls only, or no call.
8. Click on Apply.

Configuring call recording at company member level

1. From the Rainbow administration interface, click on Customer companies at the bottom of the left panel.
2. In the customer list, click on the name of the target customer company.
3. In the left panel, click on Members.
4. Click on the target company member.
5. In the pop-up window which opens, select the Telephony tab.
6. In the Call recording field, select the calls that will be recorded for the company member: all calls, internal calls only, external calls only, or no call.
7. Click on Apply.