Rainbow and supervision

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Olivier LE-PEN

• February 28, 2023 08:50

Good morning,

I would like to know if Rainbow user with set supervision on OXE is now released ?

Thank you

Olivier

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  Stefan VOGEL

  • March 04, 2023 17:46

  Please please add the supervision feature on Rainbow!

  it's partially working - but not usefull right now. the caller can be seen, but not the one who is beeing called. there is no visible difference for a supervised-call-notification and a incomming-call-notification

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  Olivier VAILLANT

  • March 06, 2023 13:43

  Bonjour, 

  Should be available in 2023 :-)

  https://www.linkedin.com/feed/update/urn:li:activity:7038410383216242688/

  Merci

  Olivier 

   

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  Jean-Luc BOUSSEL

  • March 09, 2023 12:51

  Hello
  I would like to avoid confusion...
  When we speak of OXE supervision configured with a supervision key in the user Rex device.
  This is provided as it is, not supported in Rainbow F&L. We don't support with Rainbow the capability to differentiate the supervised call from a normal call, we present only the caller number of the first incoming call. We don't plan to improve this status.
  What is presented in Julien's video is a new Rainbow supervision service , not linked or synhronized with OXE, delivering a supervision console showing Rainbow user's phone calls with the capability to pick-up these calls.  

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  Stefan VOGEL

  • March 09, 2023 12:56

  Hello Jean-Luc,

  yes, i was speaking of OXE supervision! Why don't you implement that? It would greatly enhance the usecase of Rainbow. Supervision is one thing which made Alcatel OXE unique

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  Olivier VAILLANT

  • March 09, 2023 13:15

  Bonjour,

  Thanks Jean-Luc for the clarrification 

  I agree with Stefan, it will be great to get the OXE users supervision available on Rainbow

  Merci

  Olivier 

   

   

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