Wrong Device type visualization

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Matteo CAGLIO

• March 08, 2023 10:46

Hi,

I have a problem with an user configuration in Rainbow admin page.
When I try to configure the extension number I see a wrong device type:
Subscriber in OMC has a IPTouch 4038G/IP but in Rainbow admin page I see Alcetel Lucent 4039 Digital Phone. (attached image)
If I set this type of phone (4039) Rainbow doesn't work.
I have this issue only with subscribers with IPTouch 4038G/IP phone, other IP Phone haven't problems.
Can you help me to fix this problem?
Thanks

Matteo Caglio

 

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• Official comment

  

  Jean-Luc BOUSSEL

  • March 20, 2023 08:42

  Hi Matteo

  Sorry, we had an issue with 4038 detection connected to OXO.
  We've corrected but this will not be available in production before mid april.
  Best regards

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• 

  Matteo CAGLIO

  • March 20, 2023 09:01

  Hi Jean-Luc,

  thanks for your update!

  I will wait for mid april for resolution.

  Regards

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