dial button in PBX phonebook contacts

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Benjamin STEUER

• March 14, 2023 10:09

A dial button is missing from PBX phonebook contacts.

One can start the call by clicking on the phone number, but to increase usability and to have a level of consistency in design, it would be great to have the same button as for Rainbow users.

In the search, there already is a dial button available.

6

• Official comment

  

  Abdul RAHMAN

  • July 20, 2023 15:23

  Hi Benjamin,

  Good day to you!

  Was this an issue with the Rainbow release version 2.118?

  Currently we are running on latest version 2.122.13 please check the behaviour with this version.

  If you are still facing the issue.

  Kindly create the service request with the Rainbow support team.

  Regards,

  Abdul Rahman.G

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• 

  Benjamin STEUER

  • July 21, 2023 07:17

  The behavior is unchanged in v2.122.13.

  This was initially reported with v114.15 in a service request back in March '23. I was told this wasn't a bug or so and we should make a request for improvement with our Channel Sales Manager.

  Should I open another service request anyway?

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  Abdul RAHMAN

  • July 21, 2023 08:03

  Hi Benjamin,

  Thank you for your comments. 

  As the issue is still persisting for you, based on our suggestions earlier, please create a new service request to assist you better on this issue.

  Regards.

  Abdul Rahman.G(Rainbow Support Team)

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