Outlook plugin - calling number identification

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Bernhard NOWAK

• December 11, 2017 16:04

Hi!

 I’m currently testing the Outlook plugin and I have some problems with calling number identification.

 

How does the number need to be stored in Outlook?

Which parameters in OXE need to be configured?

Anything in Rainbow to consider?

 

Is there some configuration / trouble shooting guide?

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• Official comment

  

  Adnen Rafrafi

  • January 16, 2018 16:49
  • Edited

  Hello Bernard,

  Regarding your issues let's split them in 3 parts:
  
  

  1. How does the number need to be stored in Outlook?
            In your own outlook app, you can go directly to the contact section (found 
            at the bottom left, right next to calendar icon).
            You can fill all the necessary fields directly there.

  2. Which parameters in OXE need to be configured?
            It's supposed to work without any particular configuration

  3. Anything in Rainbow to consider?
            Yes, regarding the number identification mentioned earlier.
            Please take in consideration that with Rainbow you have the possibility
            to configure the numbering rules.
            You will find more details directly in the following article: 
            https://support.openrainbow.com/hc/en-us/articles/115001293464

   

  I hope that it helped and If you need any further information, do not hesitate to let me know.

   

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• 

  Bernhard NOWAK

  • February 18, 2018 14:12

  Hi!

  R&D came up with an setting in OXE (Aplications / CSTA).

  You have to set "Calling Party Name only" to "YES".

  Posted it because maybe somebody else has the same problem.

  

  It is now working as expected. Thanks Luis Rosales.

  Regards,

  Bernhard

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