errorDetails = "User XXXXX @XXXXXXdoes not belong to a system.";

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Hirai Kengo

• July 26, 2023 23:01

My client using Rainbow Version: 1.122.5.811 and iOS version : 16.5.1 iPhone model : iPad6. They recently have encountered one to one chats did not work with above title error message. 

Can anybody clarify cases when the account does not belong to a system?

(Used to be the account could use the chat. )

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• Official comment

  

  Ajith GOVINDARAJU

  • August 04, 2023 19:22
  • Edited

  Hi Kengo,

  Good day to you.

  Since, the user is running with the latest version of Rainbow clients. Could you check if the chat permissions are provided under the user profiles . If they are still facing the same issue create a TAC ticket with the Rainbow support team which is required with both details users and the Rainbow client logs to analyze further.

  Thank you.

  Regards

  Ajith (Rainbow support team)

   

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