Rainbow Hub - Pick up groups

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1003-Gary LUKE

• August 24, 2023 10:28

Hi

when will Hub have pick up groups? we have two complaints that their is no pickup feature. To supervise with a key is not an option as it uses a key and needs one for each set that needs to be picked up. Also the dial string that does this supervision can only pick up if you know the extn number so again not suitable.

This is a basic feature so am surprised it isnt availble

regards

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  Ajith GOVINDARAJU

  • September 06, 2023 23:00

  Hi Luke,

  yes you are right. Pickup group is a feature currently supported with OXE. Currently not implemented in Rainbow hub.

  I hope it will be developed in future releases. If it is going to be implemented there will be a official announcement in or Rainbow support site.

  Thank you.

  Regards

  Ajith (Rainbow support team) 

   

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  Stefan DEBRODT

  • September 29, 2023 06:57

  Hello Rainbow team,

  i fully agree with the post of Gary, with the latest version, Rainbow runs very stable and is largely a complete replacement for a desktop phone, only call pickup is missing!

  So, rainbow team please put the pickup  group on your agenda!

  Regards

  Stefan 

   

   

   

   

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  1003-Gary LUKE

  • January 23, 2024 09:29

  Hi ALE, because of this feature missing the customer has cancelled, after 6 months their RBH and has gone to a 3CX system.

  a 120 user customer, lost to ALE forwever. Please take these things seriously 

  Sureley ALE should thae this seriously, there seems to be a very lax attitude to resseller and the customers.

  A really poor attitude regarding adding features, not just this one but others

  Looking at other requests it looks like most are ignored, i hope i am wrong

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